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Re: Desktop application is blank when opened

Desktop application is blank when opened

IPI
Helpful | Level 6
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I have a Dell Insperon 17 running Windows 10

When I open Dropbox from the start menu, I just get a blank dialogue box.  I cannot open by clicking the icon on the task bar.

The sync is working correctly and my files are updated.  I want to change desktop notifications but cannot access dropbox to do that.

I have followed the instructions to stop all instances of Dropbox through the task managere before uninstalling and have reinstalled.  Same issue.blank dialogue box.blank dialogue box.

13 Replies 13

young0886
New member | Level 2
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Was this resolved?  I have the exact same problem

IPI
Helpful | Level 6
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My issue is resovled.  I was on Windows 10 version 1809.  When I updated to 1903 (I am now on 1909) it worked.  I thought auto update would have handled the new version install but it did not.

I did have an issue with PowerPoint crashing after the update.  I had to uninstall a program I use to use my iPad as a second screen (Duet) and then redo the update.  They all get a long now.

Regards, Ed

lpgarciapintos
Explorer | Level 4
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I am having the exact same issue. Windows and drivers are up to date. Reinstalled dropbox but this did not solve it.

 

Any help from Dropbox support?

IPI
Helpful | Level 6
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Yes they were.  It was a while so I cannot remember the details.  My version of windows was up to date but my system did not install the next build (26 to 27???).  When I did that Dropbox worked.  However, it created a problem in another program and I found I had to uninstall a program and then reinstall to get it working properly.  A bit of work but it has been working fine since.

Need more support?