Desktop client won't uninstall Windows 10

[markpeers]

Hi, I have a problem with the desktop app on Windows 10. The app will not run so I tried to re-install, the installer fails with error 2. I then tried to uninstall and the uninstaller fails with the message "dropbox failed to uninstall". I have looked for similar problems and tried the various solutions but nothing fixes the problem on my machine.

Any further ideas would be very welcome.

Thanks

Mark

[Mark]

What about the Advanced Uninstall part of this?
https://www.dropbox.com/help/desktop-web/advanced-reinstall

[markpeers]

Thanks, I'll give it a try.

[Ross_S]

I hate to suggest it, but....

 Have you tried restarting?

... I know that can be the worst "advice" to hear, however I think it's very possible that some part of the install process didn't completly disengage - for want of a better word - and this could be impeeding the uninstall.

The Advanced Reinstall instructions above are also an excellent suggestion if it's not as simple as the above.

[markpeers · Accepted solution]

Thanks for the help guys, I got there in the end but it was far from straight forward. I followed the advanced uninstall but that left two files in the client folder (DropboxExt.22.0.dll and DropboxExt64.22.0.dll) that refused to delete. I kept getting 'access denied'. I eventually deleted them by starting Windows 10 in Safe Mode. (Now that's not easy in Win 10!).

With the files removed I ran the offline installer again, same problem, install failed.

Next I seached the registry and removed all references to Dropbox. Restarted Windows and ran the online installer.

Success, I now have a working Dropbox client on my laptop!!

[Walter]

Are you having an issue @8054509056448?