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Documents downloading twice?

Documents downloading twice?

New member | Level 2

When I export a document from dropbox on my Huawei P30 Pro phone, it appears on the documents list twice. Seems to be going to internal storage under downloads once and twice on documents?

It shows the same download time and date and same size!

This does not occur when I save using Google Drive. 

Unsure what's going on, any ideas? Let me know if you want more information! 

1 Reply 1

Re: Documents downloading twice?

Hey there @Sonia0,
Can you try clearing the cache in your Dropbox app with the following steps:
  1. Tap the menu icon in the upper-left corner of the screen
  2. Select "Settings"
  3. Select “Clear Cache” towards the bottom 
After doing the above, if you export a file again do you see the same behavior? If so, please can you take a screenshot (excluding any personal info) of what you are referring to about seeing the file twice in the “Documents”.
Looking forward to your reply - Thanks!

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