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Don't want Online Word

Don't want Online Word

susy s.
New member | Level 1

Opening a word document now opens ONLINE WORD - I don't want this. This just started yesterday, and its super frustrating.

I used to be able to open a word document that is saved in dropbox as an actual word document. I want that option back again.

9 Replies 9

Re: Don't want Online Word

carljohan
Dropboxer

Hi Susy,

You should be able to select which application to open the Word file in by clicking the arrow next to the "Open" button and selecting the application to open the file with. You can see more details on this here:

https://www.dropbox.com/help/8571

Hope this helps!

Re: Don't want Online Word

susy s.
New member | Level 1

Hi Thomas, thank you for getting back to me.

Yes, I used to have that option, however now, I am not seeing an arrow.

See this? http://screencast.com/t/xOcGaaAaHw 

Please help! 🙂

Thank you!

Re: Don't want Online Word

carljohan
Dropboxer

Hey Susy,

Thanks for the reply! Could you please verify that you have Excel installed on the computer where you are trying to open the file?

Thanks

Re: Don't want Online Word

susy s.
New member | Level 1

Hi Thomas!

Yes, I have Excel and Word installed. The entire Office package.

Weird right?!

Thank you!

Re: Don't want Online Word

carljohan
Dropboxer

Thanks for checking that!

As a next step, could you please check that you fulfil the system requirements for the Open button outlined at the bottom of this article:

https://www.dropbox.com/help/8571

Could you also check the most common causes for not seeing the button (I realize you're seeing the button but not the arrow, but please check to see if any apply) here:

https://www.dropbox.com/help/8572

Cheers

Re: Don't want Online Word

School's O.
New member | Level 1

I have the same problem, I don't get the arrow next to the open button.  I use to how can I fix this please.  Thank you.

Re: Don't want Online Word

susy s.
New member | Level 1

Mine miraculously rectified itself.

It was so weird and annoying.

Maybe log in and out?

Try a different browser.

See if it is doing that for a different document that you want to open.

Best of luck!

Re: Don't want Online Word

School's O.
New member | Level 1

Thanks Susy I tried shutting down and reopening, logging off my computer and another browser but none have worked so far 😞

Re: Don't want Online Word

susy s.
New member | Level 1

How about trying to upload a new Word document and see if that works.

 

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    susy s. New member | Level 1
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    School's O. New member | Level 1
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    carljohan Dropboxer
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