Double clicking the PPTX file in the dropbox folder does not launch PowerPoint.

[hedion0925]

Double clicking the PPTX file in the dropbox folder does not launch PowerPoint.

I'm using a dropbox on my MacBook. However, the problem is that if you double-click the PPTX file in the drop-box folder, it should be run automatically, but the PPT related files will not open

Running PPTX on the desktop opens PowerPoint but does not open the PPTX file in the poisoned dropbox folder
To fix this, run PowerPoint, click Open, select the PPTX file in the drop box, and open it.

[Walter · Accepted solution]

Hey there @hedion0925  - sorry to hear that!

At first, can you please provide me with a screenshot of what you get when you double click on the mentioned files?

By the way, are those files fully synced or still syncing (you can tell by their syncing icons)? Is your desktop app reporting 'Up to date'? 

Also, have you, by any chance, restarted your computer since you first noticed this happening? 

Any additional information will be much appreciated so feel free to include anything you think might help our investigation.