cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about how Alex on the Community team used Dropbox in college here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Downloads through the website keep stopping lately on my Mac. Any ideas?

Downloads through the website keep stopping lately on my Mac. Any ideas?

buddysage
Helpful | Level 5

Trying to download on my new macbook from DB. It wont complete - just reads STOPPED.  Turned off the firewall. Never had a download do this.  Would appreciate any advice.  Thank you.

1 Accepted Solution

Accepted Solutions

Re: Downloads through the website keep stopping lately on my Mac. Any ideas?

buddysage
Helpful | Level 5

Walter!  I figured it out this morning -- I had some downloads DENIED in my Safari preferences lol

I fixed it and just download your app.  Thank you for taking the time to help me.

 

Be well,

Kate

 

 

 

 

 

View solution in original post

5 Replies 5

Re: Downloads through the website keep stopping lately on my Mac. Any ideas?

Walter
Dropboxer

Hi @buddysage; welcome to our Community!

 

Can you please send me a screenshot of the exact error you get so I can have a visual too?

 

Also, do you get the same results on an incognito window or another browser? 

 

Any information you can include in your next response will be very helpful! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Downloads through the website keep stopping lately on my Mac. Any ideas?

buddysage
Helpful | Level 5

Thank you Walter.  I also had non-biz dropbox but cant find that anymore.  This is a biz trial.

 

 

 

 

Image 6-1-20 at 12.58 PM.jpg

Re: Downloads through the website keep stopping lately on my Mac. Any ideas?

Walter
Dropboxer

Thanks for the screenshot @buddysage!

I'm wondering, are you getting the same results on an private browsing window or another browser? 

 

While we're at it, as I can see you're trying to download our desktop app's installer, can you give the direct link below a go and let me know if you get any errors?

 

Thanks a bunch!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Downloads through the website keep stopping lately on my Mac. Any ideas?

buddysage
Helpful | Level 5

Walter!  I figured it out this morning -- I had some downloads DENIED in my Safari preferences lol

I fixed it and just download your app.  Thank you for taking the time to help me.

 

Be well,

Kate

 

 

 

 

 

View solution in original post

Re: Downloads through the website keep stopping lately on my Mac. Any ideas?

Walter
Dropboxer

Thanks for the follow up Kate; I'm glad to hear you sorted this out in the end!

 

If you ever come up with a Dropbox question, please feel free to give us a nudge; we're always a post away :wink:

 

Enjoy the rest of your week and see you around the Community!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?