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Drag and Drop stopped working with Dropbox.

Drag and Drop stopped working with Dropbox.

Cracor1
Explorer | Level 3

As of last week, I can no longer drag and drop in the Dropbox app on my computer.

I have been doing this for almost 2 years and have loved the ease of use in uploading to my Dropbox account.

It No longer works!

It doesn't matter what program I try to use, the drag and drop no longer works.

Even hitting the "+" on the Dropbox window doesn't work to add photos.

Something is broken, and Dropbox is frustratingly not able or willing to answer what has gone wrong.

They don't even address this issue when I have repeatedly emailed them about this flaw.

 

What gives?

Cracor1

7 Replies 7

Re: Drag and Drop stopped working with Dropbox.

Lusil
Dropboxer

Hi there @Cracor1, I'd be more than happy to help look into this with you. 

 

I'll just need a bit more info to make sure I have a better understanding of your concern, for example:

  • Do you have enough space on your Dropbox account to add these files? You can check this from your Plan tab. 
  • What happens when you click on the plus icon (+)?
  • Are you able to upload files via the website by any chance?
  • Do you get an error message? If so, could you send me a screenshot (without any personal info) of it?

Any additional details would be very helpful. Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Drag and Drop stopped working with Dropbox.

Cracor1
Explorer | Level 3

Thanks Lusil,

 

I am using 679.06 MB of the 2TB that I have.

When I click on the "+" icon, my fine manager opens up to select a file to upload.

I select the file and try to add the photo... nothing happens. No error message... nothing

I just tried from the website via Chrome and was successful.

 

Thanks for any help,

Craig

Re: Drag and Drop stopped working with Dropbox.

Lusil
Dropboxer

Thanks for letting me know, @Cracor1

 

Have you tried rebooting your computer? Could you also let me know what you see when you hover over the Dropbox icon that's next to your computer's clock?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Drag and Drop stopped working with Dropbox.

Cracor1
Explorer | Level 3

Thanks for the reply Lusil,

 

This problem has been the same every day for a week, every time I try to drag and drop to dropbox. 

 

My computer is shut down every night and started again in the morning and no magic cures to the Dropbox problem.

When I hover over the Dropbox icon on my taskbar, it shows the word, "Dropbox".

 

I'm on a PC. This question may be for an Apple computer. Dropbox icon is no where near my computer time indicator.

 

I have done searches on the internet and apparently others are having the same problem... with no answers

I am running version 22.4.3.0 of Dropbox on a Windows 10 system.

 

Thanks for any help,

Cracor1

 

Re: Drag and Drop stopped working with Dropbox.

Lusil
Dropboxer

Thanks for getting back to me, @Cracor1

 

Could you please try reinstalling the Dropbox app for Windows 10 in S mode and see if you're still getting the same behavior? 

 

Just bear in mind that, if you're on a Basic account, there's a three device limit, so if you have more than three already connected to your account, you'll have to unlink down to at least three to proceed with the reinstallation. 

 

You can also try temporarily closing third party apps, like security and antivirus software, before relaunching the Dropbox app, as they could be hindering the Dropbox app from running correctly. 

 

In any case, let me know how it goes and I'll make sure to get back to you as soon as possible. Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Drag and Drop stopped working with Dropbox.

Cracor1
Explorer | Level 3

Thanks Lusil,

 

I uninstalled the app on all my devices and reinstalled.

Problem solved!

 

Thanks for the help,

Cracor1

Re: Drag and Drop stopped working with Dropbox.

Lusil
Dropboxer

Glad to hear that, @Cracor1

 

If anything else pops up in the future, just give us another nudge. 

 

In the meantime, have a lovely weekend ahead!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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