cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about how Alex on the Community team used Dropbox in college here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Drag and drop not working on my ipad

Drag and drop not working on my ipad

Boomwv
Explorer | Level 3

I am on an iPad Pro 2020 using iOS 14.4. I have been trying to drag and drop some files in a folder in Dropbox into both Gmail and mail and it does not work.

 

 

 3774F9D7-1D46-44F3-A07A-020C2A5CBDCD.gif

7 Replies 7

Re: Drag and drop not working on my ipad

Jay
Dropboxer
Hi @Boomwv, thanks for joining the Community!

Are you dragging and dropping files directly from the Dropbox mobile app, or the iOS Files app?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Drag and drop not working on my ipad

Boomwv
Explorer | Level 3

In the picture, I’m trying to drag the file from dropbox mobile app into Gmail mobile app. @Jay 

 7CF85FD2-8310-4C37-AF70-80B550CD8135.gif

Re: Drag and drop not working on my ipad

Walter
Dropboxer
Hey there @Boomwv; I'm sorry to jump in here. 

I just wanted to see if you could try exporting the files you're trying to drag and drop into those 3rd party apps instead and let us know if it works for you. 

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Drag and drop not working on my ipad

Boomwv
Explorer | Level 3

Hi @Walter 

Yes, I can export the file by that method. However, I’d like to export more than 1 file so I try to drag and drop but it doesn’t work.

Re: Drag and drop not working on my ipad

Daphne
Dropboxer
You should be able to export multiple files at once from the mobile app @Boomwv.

You can tap the checkbox icon in the top right corner of the Dropbox app window to select multiple files.

Otherwise, have you tried using the Files app and navigating to the Dropbox folder, and dragging/dropping the Dropbox files from there?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Drag and drop not working on my ipad

Boomwv
Explorer | Level 3

Hi, @Daphne 

 

I can select multiple files in one folder and export them at once but I can’t select multiple files from different folder.
Do you have any method to select multiple files from different folder?

 

I cannot dragging/dropping the dropbox files from the files app too.

 

Thanks.

Re: Drag and drop not working on my ipad

Daphne
Dropboxer
Select files from different folders through the app isn't something currently possible through the mobile app I'm afraid @Boomwv.

Just to confirm with you, do you have the files that you're trying to drag and drop as "available offline"?

Also, do you have the latest versions of both the Dropbox and Gmail apps on your device?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?