cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Whether you are transferring a single drive, a team or an entire organization, Movebot's cloud migration tool has been built to make your Dropbox migration simple - learn all about it here.

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Drop box not working after renaming home folder

Drop box not working after renaming home folder

Dennis S.15
New member | Level 1

I recently had to rename the home folders on all three of my macs and Dropbox has stopped working. Help please?

1 Accepted Solution

Accepted Solutions

Re: Drop box not working after renaming home folder

Chris_J
Super User

Tos M

first off, we should move the Dropbox by using the Client.  Doing the move ourselves creates problems.  It seems to be a permission issue.  Try downloading Client installer again from www.dropbox.com/install  and reinstall.  After installer launches it will ask for your Dropbox account credentials.  Pay attention thereafter since it will ask for your computer administrator username and password.  Also make sure the location that you put the Dropbox folder is inputed correctly.    If you still have issues, please follow this article here: https://help.dropbox.com/syncing-uploads/stuck-syncing especially in the Advanced Users section.


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

View solution in original post

39 Replies 39

Re: Drop box not working after renaming home folder

Chris_J
Super User

Please unlink your computers from https://www.dropbox.com/account#security then just restart Dropbox app and it will ask you to link your computer to an Dropbox account. Just input the info and it should find the original Dropbox folder.

One could just go to Preferences and change location but I believe the extra step listed above would more fail safe to do


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Re: Drop box not working after renaming home folder

Dennis S.15
New member | Level 1

Reply to Chris J: This did not work as the app will not start.

Re: Drop box not working after renaming home folder

Chris_J
Super User

have you tried reinstalling Dropbox? https://www.dropbox.com/install

try that and if that do not work, a detailed uninstall will do the trick


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Re: Drop box not working after renaming home folder

Chris_J
Super User

try this in the Advanced users section here: https://help.dropbox.com/syncing-uploads/stuck-syncing

perhaps your permissions is wanky


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Re: Drop box not working after renaming home folder

Dennis S.15
New member | Level 1

Reply to Chris: Yes, I did try reinstalling Dropbox. It did not work. When in copied the first line of commands in the terminal window (using your "advanced" idea), I got a message that said, "No such file or directory."

Re: Drop box not working after renaming home folder

Chris_J
Super User

where is your Dropbox folder located?

Can you try renaming your Dropbox folder to something different and move it elsewhere? and try restarting Dropbox client? the hidden (Settings) are inside your Dropbox folder.


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Re: Drop box not working after renaming home folder

Dennis S.15
New member | Level 1

reply to Chris: My Dropbox folder is here: users/myaccount/dropbox . Remember, the reason I am having trouble is that I renamed the home folder, so the name in "myaccount" is what I changed.

Thanks for trying to help me. This is very frustrating.

Re: Drop box not working after renaming home folder

Chris_J
Super User

Since submitting a ticket will take some days, I would recommend sending one. We might be able to fix it before a member of the Dropbox team gets to it but who knows. Submit a ticket https://www.dropbox.com/support

follow up with ticket via zendesk https://dropbox.zendesk.com

try renaming your Dropbox folder and restart DB.


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Re: Drop box not working after renaming home folder

Dennis S.15
New member | Level 1

I already did. I sent a ticket today. Forgot to mention that this problem is happening on all three of my macs. I renamed the home folder on all of them so all of them are having this problem; just to clarify. I hope they get back to me soon; I love Dropbox and I use it alot.

Who's talking

Top contributors to this post

  • User avatar
    wonkaba New member | Level 2
  • User avatar
    JennieJi New member | Level 2
  • User avatar
    mahi24061 New member | Level 2
  • User avatar
    Gaspard New member | Level 2
What do Dropbox user levels mean?
Need more support?