Drop box sync does not work

[Danielw]

I get the following error messages in the log,

ImportError: DLL load failed: %1 är inte ett giltigt Win32-program. (not valid Win32-program)

I think the error is connected to a windows 10 upgrade (drop box sync has been working with Windows 10 previosly)

[Vicky]

Hi Daniel,

Can you please submit a ticket with the full log report?

[Danielw]

Hi Vicky,

Here is the full log:

File "dropbox", line 2, in <module>
  File "multiprocessing\__init__.pyo", line 84, in <module>
  File "_multiprocessing.pyo", line 12, in <module>
  File "_multiprocessing.pyo", line 10, in __load
ImportError: DLL load failed: %1 är inte ett giltigt Win32-program.

Daniel

[Alexis G.1 · Accepted solution]

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@Danielw wrote:

I get the following error messages in the log,

ImportError: DLL load failed: %1 är inte ett giltigt Win32-program. (not valid Win32-program)

I think the error is connected to a windows 10 upgrade (drop box sync has been working with Windows 10 previosly)

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If I was you I will reinstall the app as an administrator and test it with a new profile.

[Danielw]

When I try to uninstalled it I got the same error message,
Thanks

[Rich]

Did you submit a ticket as Vicky asked?

Open your ticket here: https://bit.ly/cm-support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).