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DropBox crashes at Setup time in MacOS Catalina

DropBox crashes at Setup time in MacOS Catalina

Sumit M.
Explorer | Level 4

Hi,

 

I am trying to setup DropBox on my iMac (macOS Catalina 10.15.6) and it gets crashes when it's auto-launched after the install process. Since I couldn't find the Crash logs, I launched the executable file "/Applications/Dropbox.app/Contents/MacOS/Dropbox" manually and then I got some errors. Below is the entire log:

dropbox: loading watchdog '/Applications/Dropbox.app/Contents/Frameworks/libdropbox_watchdog.dylib'
dropbox: loaded watchdog. executing watchdog_main
dropbox: loading watchdog '/Applications/Dropbox.app/Contents/Frameworks/libdropbox_watchdog.dylib'
dropbox: loaded watchdog. executing watchdog_main
dropbox: loading watchdog '/Applications/Dropbox.app/Contents/Frameworks/libdropbox_watchdog.dylib'
dropbox: loaded watchdog. executing watchdog_main
dropbox: loading crashpad '/Applications/Dropbox.app/Contents/Frameworks/DropboxCrashpad.framework/DropboxCrashpad'
dropbox: loading crashpad '/Applications/Dropbox.app/Contents/Frameworks/DropboxCrashpad.framework/DropboxCrashpad'
dropbox: loading bootstrap '/Applications/Dropbox.app/Contents/Frameworks/libdropbox_bootstrap.dylib'
dropbox: initializing
dropbox: initializing python 3.7.5
dropbox: setting program path '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
dropbox: setting python path '/Applications/Dropbox.app/Contents/Frameworks/python-extensions:/Applications/Dropbox.app/Contents/Resources/python-packages.zip'
dropbox: python initialized
dropbox: loading crashpad '/Applications/Dropbox.app/Contents/Frameworks/DropboxCrashpad.framework/DropboxCrashpad'
dropbox: running dropbox
dropbox: setting args
dropbox: applying overrides
dropbox: running main script
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/objc._objc.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/cryptography.hazmat.bindings._constant_time.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/cryptography.hazmat.bindings._openssl.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/cryptography.hazmat.bindings._padding.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/apex._apex.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/CoreFoundation._inlines.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/CoreFoundation._CoreFoundation.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/Foundation._inlines.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/Foundation._Foundation.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/psutil._psutil_osx.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/psutil._psutil_posix.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/AppKit._inlines.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/AppKit._AppKit.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/FSEvents._callbacks.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/CoreServices._inlines.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/tornado.speedups.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/wrapt._wrappers.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/Quartz.CoreGraphics._inlines.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/Quartz.CoreGraphics._callbacks.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/Quartz.CoreGraphics._doubleindirect.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/Quartz.CoreGraphics._sortandmap.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/Quartz.CoreGraphics._coregraphics.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/Quartz.ImageKit._imagekit.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/Quartz.CoreVideo._CVPixelBuffer.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/Quartz.QuartzCore._quartzcore.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/Quartz.PDFKit._PDFKit.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/Quartz.QuickLookUI._QuickLookUI.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/ScriptingBridge._ScriptingBridge.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/SystemConfiguration._manual.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/CFNetwork._manual.cpython-37m-darwin.so'
dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/objc._machsignals.cpython-37m-darwin.so'
Received signal 11 <unknown> 000000000000
 [0x0001177e9669]
 [0x000117735f83]
 [0x0001177e9591]
 [0x7fff6dba85fd]
 [0x00010827e000]
 [0x000116685400]
 [0x7fff3122161c]
 [0x7fff3121ca74]
 [0x7fff3121ded1]
 [0x7fff31025931]
 [0x7fff31c17f6f]
 [0x7fff31c3a0bf]
 [0x7fff31bf7f64]
 [0x7fff33945304]
 [0x7fff33945250]
 [0x7fff33943d79]
 [0x7fff33942e3e]
 [0x7fff3256fabd]
 [0x7fff3256f7d5]
 [0x7fff3256f579]
 [0x7fff30bb5039]
 [0x7fff30bb3880]
 [0x7fff30ba558e]
 [0x000115087a26]
 [0x00011775466c]
 [0x00011775315f]
 [0x000117776278]
 [0x0001174c7e80]
 [0x000115087a32]
 [0x00010b79287c]
 [0x000120147430]
[end of stack trace]
[3051:83400:20200724,133814.490903:WARNING process_memory_mac.cc:93] mach_vm_read(0x7ffee7991000, 0x2000): (os/kern) invalid address (1)
[3051:83400:20200724,133814.599548:INFO thread_snapshot_mac.cc:279] dropbox: thread 145d8 is not a python thread
[3051:83400:20200724,133814.599617:INFO thread_snapshot_mac.cc:279] dropbox: thread 145d9 is not a python thread
[3051:83400:20200724,133814.599683:INFO thread_snapshot_mac.cc:279] dropbox: thread 14651 is not a python thread
[3051:83400:20200724,133814.610817:INFO thread_snapshot_mac.cc:279] dropbox: thread 1466e is not a python thread
[3051:83400:20200724,133814.610866:INFO thread_snapshot_mac.cc:279] dropbox: thread 14670 is not a python thread
[3051:83400:20200724,133814.610897:INFO thread_snapshot_mac.cc:279] dropbox: thread 14671 is not a python thread
[3051:83400:20200724,133814.610956:INFO thread_snapshot_mac.cc:279] dropbox: thread 14672 is not a python thread
[3051:83400:20200724,133814.611608:INFO thread_snapshot_mac.cc:279] dropbox: thread 14674 is not a python thread
[3051:83400:20200724,133814.611656:INFO thread_snapshot_mac.cc:279] dropbox: thread 14676 is not a python thread
[3051:83400:20200724,133814.611688:INFO thread_snapshot_mac.cc:279] dropbox: thread 14677 is not a python thread
[3051:83400:20200724,133814.611719:INFO thread_snapshot_mac.cc:279] dropbox: thread 14678 is not a python thread
[3051:83400:20200724,133814.611762:INFO thread_snapshot_mac.cc:279] dropbox: thread 14679 is not a python thread
[3051:83400:20200724,133814.611808:INFO thread_snapshot_mac.cc:279] dropbox: thread 1467a is not a python thread
[3051:83400:20200724,133814.611865:INFO thread_snapshot_mac.cc:279] dropbox: thread 1467b is not a python thread
[3051:83400:20200724,133814.611896:INFO thread_snapshot_mac.cc:279] dropbox: thread 1467c is not a python thread
[3051:83400:20200724,133814.611926:INFO thread_snapshot_mac.cc:279] dropbox: thread 1467d is not a python thread
[3051:83400:20200724,133814.611958:INFO thread_snapshot_mac.cc:279] dropbox: thread 1467e is not a python thread
[3051:83400:20200724,133814.612025:INFO thread_snapshot_mac.cc:279] dropbox: thread 1467f is not a python thread
[3051:83400:20200724,133814.612109:INFO thread_snapshot_mac.cc:279] dropbox: thread 14680 is not a python thread
[3051:83400:20200724,133814.612161:INFO thread_snapshot_mac.cc:279] dropbox: thread 14681 is not a python thread
[3051:83400:20200724,133814.612282:INFO thread_snapshot_mac.cc:279] dropbox: thread 14682 is not a python thread
[3051:83400:20200724,133814.612348:INFO thread_snapshot_mac.cc:279] dropbox: thread 14683 is not a python thread
[3051:83400:20200724,133814.612409:INFO thread_snapshot_mac.cc:279] dropbox: thread 14686 is not a python thread
[3051:83400:20200724,133814.612494:INFO thread_snapshot_mac.cc:279] dropbox: thread 14687 is not a python thread
[3051:83400:20200724,133814.612549:INFO thread_snapshot_mac.cc:279] dropbox: thread 14688 is not a python thread
[3051:83400:20200724,133814.612600:INFO thread_snapshot_mac.cc:279] dropbox: thread 1468c is not a python thread
[3051:83400:20200724,133814.626432:INFO thread_snapshot_mac.cc:279] dropbox: thread 146de is not a python thread
[3051:83400:20200724,133814.626474:INFO thread_snapshot_mac.cc:279] dropbox: thread 146df is not a python thread
[3051:83400:20200724,133814.626952:INFO thread_snapshot_mac.cc:279] dropbox: thread 14703 is not a python thread
[3051:83400:20200724,133814.627946:INFO thread_snapshot_mac.cc:279] dropbox: thread 1470b is not a python thread
[3051:83400:20200724,133814.627980:INFO thread_snapshot_mac.cc:279] dropbox: thread 14711 is not a python thread
[3051:83400:20200724,133814.628012:INFO thread_snapshot_mac.cc:279] dropbox: thread 14717 is not a python thread
[3051:83400:20200724,133814.628043:INFO thread_snapshot_mac.cc:279] dropbox: thread 14718 is not a python thread
[3051:83400:20200724,133814.628073:INFO thread_snapshot_mac.cc:279] dropbox: thread 1471a is not a python thread
[3051:83400:20200724,133814.628105:INFO thread_snapshot_mac.cc:279] dropbox: thread 1471b is not a python thread
[3051:83400:20200724,133814.628135:INFO thread_snapshot_mac.cc:279] dropbox: thread 14739 is not a python thread
[3051:83400:20200724,133814.628165:INFO thread_snapshot_mac.cc:279] dropbox: thread 1473c is not a python thread
[3051:83400:20200724,133814.628195:INFO thread_snapshot_mac.cc:279] dropbox: thread 1473d is not a python thread
[3051:83400:20200724,133814.628910:WARNING system_snapshot_mac.cc:42] sysctlbyname kern.nx: No such file or directory (2)
zsh: segmentation fault  /Applications/Dropbox.app/Contents/MacOS/Dropbox

Please check and resolve the issue as DropBox is completely unusable for me now. 😞

 

Thanks

1 Accepted Solution

Accepted Solutions

Re: DropBox crashes at Setup time in MacOS Catalina

Daphne
Dropboxer

Thanks for clarifying that for me @Sumit M.!

 

Can you try temporarily disabling any antivirus software you might have on your device during the install, in case this is interfering with the process?

 

Also, if you haven't done so for a while, please reboot your device too to see if that helps with the behaviour. 

 

Let me know if that helps!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

6 Replies 6

Re: DropBox crashes at Setup time in MacOS Catalina

Daphne
Dropboxer

Hey there @Sumit M. thanks for reaching out to us here!

 

Would you mind trying to reinstall the desktop app to see if that does the trick? If you're not familiar with the steps, you can check out how to uninstall the app from here.

 

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: DropBox crashes at Setup time in MacOS Catalina

Sumit M.
Explorer | Level 4

I have already done that. I have also tried to manually cleanup all files as well. I have also tried beta but no luck.

Re: DropBox crashes at Setup time in MacOS Catalina

Daphne
Dropboxer

Thanks for getting back to me here @Sumit M.

 

When you mentioned manually clean up all files, are you referring to the steps outlined for the advanced reinstall? If not, please try those steps outlined in the linked article.

 

If you've already tried that, I can suggest trying the offline installer for the latest stable version here.

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: DropBox crashes at Setup time in MacOS Catalina

Sumit M.
Explorer | Level 4

Yes I have followed those steps and I have also tried the offline installer for the current stable build as well as the previous build. Nothing really seems to help.

Re: DropBox crashes at Setup time in MacOS Catalina

Daphne
Dropboxer

Thanks for clarifying that for me @Sumit M.!

 

Can you try temporarily disabling any antivirus software you might have on your device during the install, in case this is interfering with the process?

 

Also, if you haven't done so for a while, please reboot your device too to see if that helps with the behaviour. 

 

Let me know if that helps!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: DropBox crashes at Setup time in MacOS Catalina

Sumit M.
Explorer | Level 4

Hi!

 

Thanks for the reply. Disabling the anti-virus temporarily seems to have solved the issue and I have been able to install the Dropbox client now.

 

Thanks and Regards,

Sumit Mehta

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    Sumit M. Explorer | Level 4
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