DropBox files create conflicted copies in Pages on iOS

[Hein2208]

When I'm using the iOS programs Pages or Numbers to access files in DropBox (through the iOS file system), it quickly results in multiple conflicted copies being created and the app often closes my file appruptly, causing recent changes to be undone. I'm not sure if the fault is with DropBox or Pages, but something about the integration does not work the way it's supposed to. I have the newst version of all the apps I've mentioned, as well as the newest udate of the DropBox program on my computer. The most recent time I've had this happen was on a celular network, since I usually only resort to using my phone for these things, when I'm not at home.

I've seen other threads about this issue, but I haven't seen any suggestion for an actual solution yet. I hope you can help, or at least look into the problem

[Daphne]

Hey there @Hein2208,

Conflicted copies are usually created as the file is open or being edited on another device or by another user at the same time. Have you checked out our article explaining how they're created and how to avoid making conflicted copies at all? 

Can you let me know if any of the scenarios apply to what you're experiencing?

Let me know what you find and we'll go from there - thanks!

[Hein2208]

Thanks for responding.

The relevant file was not open anywhere else at the time, so that shouldn’t be the issue. It’s not a shared file, either, so no one else can access it.

It seems to be an issue with how the Files app interacts with DropBox files.

[Daphne]

Thanks for that info @Hein2208!

To have a further look into this, would you mind if I reach out to the email address associated with your Community profile? If you already have a ticket open with our Support team then please just let me know the ticket reference number (eg. #1234567) so that I can follow up there.

Let me know - thanks!

[Hein2208]

Yes, that’s fine

[Daphne]

I've reached out to your email @Hein2208, please just check your inbox when you have a moment and we can go from there.

Thanks!

[Lusil]

Hi there @Hein2208, 

I just wanted to check back with you and see if you were able to resolve your concern in the end.

If you were, could you let us know the steps you followed? 

Thanks in advance! 

[Hein2208]

No, I wasn’t able to fix the issue. Since autocorrect can’t be disabled in Pages on the iPhone, there’s no way to avoid the synchronisation issue. I’ll just have to live with it.

Thanks for trying to help

[Lusil]

Thanks for letting us know and sorry to hear about this, @Hein2208. 

If you have any other questions in the future, don't hesitate to give us a nudge. In the meantime, hope you have a wonderful day ahead! 

[Jcw25jo]

I'm saving Numbers spreadsheets to a non-shared Dropbox folder on my iPad and keep getting conflicted copies. I'm on iPadOS 13.1.2 using the updated versions of the apps. I've tried to work out what is causing this and thought it was to do with app switching, but it can happen even just when I'm using Numbers. I've tried to find others with a similar problem but not had any luck. Please could you help?