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DropBox isn’t an option in the Location section of the Files app

DropBox isn’t an option in the Location section of the Files app

AJKaiser
Explorer | Level 3

Everything is updated and new. When I go into the Files app on my IPad DropBox isn’t an option, even under edit their is no option to toggle it as it does nor appear. I’ve tried uninstalling and reinstalled but that had no affect. I’m not sure what to do.

5 Replies 5

Re: DropBox isn’t an option in the Location section of the Files app

Jay
Dropboxer
Hi @AJKaiser, thanks for posting today!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, re-installing it, and then rebooting again to see if this helps?

If you need any further assistance, please let me know!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: DropBox isn’t an option in the Location section of the Files app

AJKaiser
Explorer | Level 3
I got drop box 2 days ago on one of the only 2 devices I have.

Re: DropBox isn’t an option in the Location section of the Files app

Jay
Dropboxer
Okay, have you tried the steps I suggested to see if they help?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: DropBox isn’t an option in the Location section of the Files app

AJKaiser
Explorer | Level 3
Yes, I have tried them previously to no avail

Re: DropBox isn’t an option in the Location section of the Files app

Rich
Super User II

@AJKaiser wrote:
Yes, I have tried them previously to no avail

You don't have the Dropbox app protected with a PIN, do you? If so, the Files app can't connect with it.

Who's talking

Top contributors to this post

  • User avatar
    Rich Super User II
  • User avatar
    AJKaiser Explorer | Level 3
  • User avatar
    Jay Dropboxer
What do Dropbox user levels mean?
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