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DropBox won't install on my Win 10 Pro 64 machine using either online or offline installer

DropBox won't install on my Win 10 Pro 64 machine using either online or offline installer

jfslaw
Helpful | Level 5

Long time Dropbox user.  Upgraded to a new machine (Win 10P 64).  I have a personal and a Plus account. Uninstalled Dropbox and reinstalled to set up Plus account on this machine. Won't install. Tried using online and offline installers (with and without AV).  I saw many prior posts about this issue earlier in the year. Solution it points to is for a Winword issue though.  Anyione have suggestions to get the installer to work?

Thanks,

Joe S.

1 Accepted Solution

Accepted Solutions

Re: DropBox won't install on my Win 10 Pro 64 machine using either online or offline installer

Walter
Dropboxer

Hello Joe; how are you today?

It might be a long shot but do you happen to use an application called"Boxifier"?

If you have this application installed please navigate to the "Boxifier" settings, un-check the box next to "Block Dropbox updates" and apply this change.

Then, restart your computer and try replicating the issue again. If the issue persists, or you never had "Boxifier" installed on this computer, please let me know here in your next response so we can continue the investigation.

Thanks so much @jfslaw


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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View solution in original post

2 Replies 2

Re: DropBox won't install on my Win 10 Pro 64 machine using either online or offline installer

Walter
Dropboxer

Hello Joe; how are you today?

It might be a long shot but do you happen to use an application called"Boxifier"?

If you have this application installed please navigate to the "Boxifier" settings, un-check the box next to "Block Dropbox updates" and apply this change.

Then, restart your computer and try replicating the issue again. If the issue persists, or you never had "Boxifier" installed on this computer, please let me know here in your next response so we can continue the investigation.

Thanks so much @jfslaw


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: DropBox won't install on my Win 10 Pro 64 machine using either online or offline installer

jfslaw
Helpful | Level 5

Thank you Walter!  I do use Boxifier and it was as easy as unchecking the box to allow the program to install.

Thank you!!

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