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Dropbox 1st time launch error on new M1 MacBook pro.

Dropbox 1st time launch error on new M1 MacBook pro.

montanagal
New member | Level 2

Hello!

 

Trying to install dropbox on my new MacBook pro after using time machine to transfer files from my old computer.  It installs, and after launching it spins for a moment before crashing.

 

I get this error, which it tells me to give to Dropbox support:

 

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 116.4.368
bn.constants.WINDOWS_SHELL_EXT_VERSION: 46
bn.is_frozen: True
machine_id: f903d707-cd07-5d00-bb5c-c777cd512dfd
pid: 1323
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='laurielohrer', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Laurie Lohrer', pw_dir='/Users/laurielohrer', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='laurielohrer', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Laurie Lohrer', pw_dir='/Users/laurielohrer', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
           	mode=0o40755	uid=0	gid=0
     parent	mode=0o40755	uid=0	gid=0
HOME: '/Users/laurielohrer'
appdata: '/Users/laurielohrer/.dropbox/instance1'
         real_path='/Users/laurielohrer/.dropbox/instance1'
               	mode=0o40700	uid=502	gid=20
         parent	mode=0o40700	uid=502	gid=20
dropbox_path: '/Users/laurielohrer/Dropbox'
              real_path='/Users/laurielohrer/Dropbox'
                    	mode=0o40700	uid=502	gid=20
              parent	mode=0o40755	uid=502	gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      	mode=0o100755	uid=502	gid=20
                parent	mode=0o40755	uid=502	gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      	not found
                parent	not found
tempdir: '/var/folders/q6/_x773y255m3gjsfq79jkwd5w0000gp/T'
         real_path='/private/var/folders/q6/_x773y255m3gjsfq79jkwd5w0000gp/T'
               	mode=0o40700	uid=502	gid=20
         parent	mode=0o40755	uid=502	gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 822, in wrapper
  File "dropbox/client/main.pyc", line 6589, in finish_dropbox_boot
  File "dropbox/client/main.pyc", line 6054, in _init_components_for_account
  File "dropbox/client/main.pyc", line 5993, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 265, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 318, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 182, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 164, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 224, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 617, in _init_new_engine_locked
  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 210, in __init__
  File "extensions/nucleus/nucleus_python.pyx", line 78, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

 

1 Reply 1

Re: Dropbox 1st time launch error on new M1 MacBook pro.

Daphne
Dropboxer
Hi @montanagal, thanks for posting!

Can you try an advanced reinstall of the desktop app to see if that does the trick?

If you happen to get the same error again after this, please make sure that you install the app with admin rights.

Let me know how it goes!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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