Dropbox 79.4.143 Mac after High Sierra update: continuous "synching" icon

[gillbe]

After upgrading from El Capitan to High Sierra 10.13.6 noticed that dropbox icon and pulldown reports "synching"  for days, even after all 1300 or so files were marked as green in sync.  Have tried uninstalling; reinstalling; "view sync issues" is blank; sync is working as expected, i.e. no material impact on what I need dropbox for; just annoying that the app always reports itself as in state "synching"  - Anyone else seen this?

[Lusil]

Hey there @gillbe, 

As a first step, could you please check if you're running the latest stable version of the desktop app (79.4.143) and send me a screenshot (without any personal info) of what you see when you hover over the Dropbox icon that's next to your computer's clock?

Thanks in advance!

[gillbe]

Hi Lusil,

Here's what I see, and have been seeing for last 3 days

Cheers

Gillbe

[Lusil · Accepted solution]

Thanks for your swift reply, @gillbe. 

In order to further investigate, I've sent you a ticket to the email address connected to your Community profile. 

Please check your inbox for my latest message and we'll take it from there. 

Looking forward to hearing back from you!

[Alex P.51]

Hi- i have the latest version 83.3.140 and still have this problem (and have for a few weeks now, possibly across versions). i've tried reinstalling, unlinking and re-linking, etc. to no avail. what was the solution?

[Lusil]

Hey there @Alex P.51, 

Thanks for nudging us here and sorry to hear that you're also having trouble syncing your device. 

Could you please clarify for me exactly what you're seeing when you hover over your Dropbox icon on your system tray or menu bar?

Thanks in advance! 

[carrickp]

So what is the solution? This doesn't help the rest of us at all.

[Lusil]

Hi there @carrickp, 

Thanks for nudging me back and welcome to our Dropbox Community!

If you're having the same issue, to ensure that I provide you with the appropriate steps, could you please provide me with some info of exactly what you're seeing? For example:

• What do you see when you navigate and hover over your Dropbox icon that's next to your computer's clock?
• Are you getting any errors on your desktop app? If so, a screenshot (without any personal info) would be very helpful. 

Let me know what you find!

[gillbe]

The issue still exists for me, not resolved - but to be fair to Lusil and his team, I did not follow up as (i) it has no material impact on the dropbox functionality and (ii) I primarily use the affected device from within a corporate environment and did not want to expose that to any troubleshooting efforts.

[Lusil]

Hey @gillbe, sorry to hear that you weren't able to resolve the issue. 

If you do give the steps you haven't attempted yet a try and you still experience the same behavior, you can always contact our Support team due to account-specific info that may be necessary to continue looking into this for you. 

In any case, let me know how it goes and don't hesitate to get back to me if you have any other questions.