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Dropbox App Flashing on Mac

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Dropbox App Flashing on Mac

New member | Level 2
New member | Level 2

Hi there, I'm having no luck installing dropbx on my Mac. The application works fine on my Windows computer, however whenever I download the application onto my Mac the icon flashes grey and will not open. I have updated my computer to the latest system (Catalina), downloaded the latest dropbox application from the website, unistalled and reinstalled countless times, and nothing has worked. Any help would be greatly appreciated, I use Dropbox for work and having to download each file as I need it is tremendously tedious.

Thank you!

7 Replies 7
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Re: Dropbox App Flashing on Mac

Dropboxer
Dropboxer

Hello there @KaitlinByar - welcome to our Community!

I'm sorry to hear you're having issues with installing our desktop app on your Mac computer; let's find the culprit now 

If you have a firewall, an antivirus or even a VPN/proxy setting that could be causing this, could you disable it (temporarily to test things out, try re-installing using the offline installer and let me know if you still get the same results?

Thanks! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox App Flashing on Mac

New member | Level 2
New member | Level 2

Hi Walter!

Thanks so much for your help! I have allowed incoming connections through my computer's firewall for dropbox and subsequently uninstalled, restarted, and reinstalled the application, no luck. I don't have any antivirus software or connect through a VPN or any form of proxy server. 

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Re: Dropbox App Flashing on Mac

Dropboxer
Dropboxer

Thanks for your swift response Kaitlin!

You haven't mentioned if the offline installer worked though; could you give it a go after  a hard reboot of your computer and let me know how it goes? 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Dropbox App Flashing on Mac

New member | Level 2
New member | Level 2

Thank you for your quick replies! 

Sorry, I did try the offline installer (with a hard reboot) and still have the same issue of the flashing icon.

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Re: Dropbox App Flashing on Mac

Dropboxer
Dropboxer

No worries Kaitlin!

As I'll need some device specific information, may I reach out to your Dropbox associated email address to have a better look into this matter?



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Dropbox App Flashing on Mac

New member | Level 2
New member | Level 2

For sure! Do you have access to that or would you like me to provide the email address? 

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Re: Dropbox App Flashing on Mac

Dropboxer
Dropboxer

I just used the email address that's connected to your Community's profile to work on this together Kaitlin!

Whenever you get some spare time, please take a look at your inbox and we'll take it from there.

 

This thread is closed due to inactivity. Please feel free to create a new topic here. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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