Dropbox App in my computer keep on re-sync all my files

[Jiewong89]

I encounter the problem of my dropbox app keep on 'Starting...', 'Checking...' and Re-sync everything of my files. This happens when every time I tried to click the app icon on my status bar, it sync all over and over again.

This issue already happened 3 days and it's very frustrating when I have 100k++ files in my dropbox.

Please help, I'd restart and computer and reinstalled the Dropbox app, but it doesn't help.

[Lusil · Accepted solution]

Sorry to hear that, @Jiewong89. 

It sounds like your Dropbox folder contains a large amount of files, since you mention that:

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@Jiewong89 wrote:

it's very frustrating when I have 100k++ files in my dropbox.

Please note that the performance of the desktop app starts to decline after reaching about 300,000 files. 

One way you can speed up your Dropbox is by using selective sync, which frees up space on your hard drive and lets you control which folders are being synced with your computer.

Let me know if you’re still having trouble even after selectively syncing some files and I’ll make sure to get back to you as soon as possible. Thanks!

[Jiewong89]

Thanks for the solution, It work.

Basically I'd uninstall Dropbox app from my computer and deleted my previous downloaded files, I redownload the Dropbox app and sync lesser files this time, so it works. Thanks

[Lusil]

Glad to hear that you were able to get it up and running again, @Jiewong89! 

If you have any other queries in the future, just give me a shout. Have a wonderful day ahead!

[haya1299]

I'm having the same issue on my Mac and I have less than 5,000 files.  Everytime I use my Mac (when it's restarted and/or comes out of sleep mode), it resyncs all of my files.

[Lusil]

Hi @haya1299, thanks for reaching out to us!

As a first step, could you please confirm for me if you have the latest stable version of the desktop app (83.4.152) installed?

Could you also let me know what you see when you hover over the Dropbox icon on your menu bar?

Thanks in advance!

[haya1299]

Right now it says "Dropbox 83.4.152 Up to date".  I have not had the problem today, however it happens randomly and frequently.  If it matters, I'm on a Mac with macOS 10.14.6 Mojave.

[Lusil]

Thanks for checking that out for me, @haya1299. 

I've followed up with a ticket to the email address connected to your Community profile, so when you have the chance, please check your inbox and we'll look into it together. 

Looking forward to hearing back from you!

[LouOSP]

I have the same exact issue - same Mac version of Mojave and same version of Dropbox when I hover over it.  Please let me know how you resolve this.  thanks!

[Lusil]

Hey @LouOSP, thanks for nudging us here.

I've followed up with an email so that we can have a better look into this since you've checked all the initial steps in advance - awesome work on that by the way!

I look forward to hearing back from you there - thanks!