Trying to sign into Dropbox on an iPhone 8, iOS 13.7, the pop-up says:
The operation couldn't be completed.
NSURLErrorDomain error -1012
A web search indicates that Dropbox and the hardware aren't playing well together. No apparent code fixes from Dropbox.
Hi @PF8, thanks for posting on the Community!
I'm sorry to hear about this. Could you try uninstalling the app, rebooting your phone, and re-installing it?
Also, try signing in on another WiFi network, or using cellular data.
Let me know how it goes!
Thanks for the additional information there @PF8.
I'm not sure if this will help, but can you try resetting your network settings on your iPhone and try installing our mobile app again?
To reset network settings, open the Settings app and navigate to Settings>General>Reset and tap on Reset Network Settings.
Keep us posted!
Would you mind sending a screenshot (excluding any personal info) of the error message that you're getting?
Thanks for the screenshot, @PF8.
Could you also make sure that you have two or less already connected devices in your Security tab?
Let us know of any updates, cheers!
Hi @Lusil. There are four devices: a computer, a tablet, a previous iPhone and a current iPhone.
Previously, all three devices had been working fine. Now just the computer and the tablet are working. Are you saying that Dropbox now only supports two devices?
If you're a Basic user and you already have more than three devices linked (before March 2019), then all of your previously linked devices remain connected.
However, if you'd like to sign in to a new device, you must make sure that you have two or fewer devices linked, so that you can log in on the new one.
Having said that, could you clarify how many devices you have connected right now?
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
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