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Dropbox Badge. Major personal security breach?

Dropbox Badge. Major personal security breach?

Lydia1960
Helpful | Level 6

Noticed Dropbox Badge on my notebook PC yesterday. When tapped on, it seem to suggest that two 'members' of 'acme' were 'viewing' some 'shared files', with an image of a female on there.

complete technophobe, so panicking now. Have personal files, with writing ideas, almost completed, that I intend to try and sell for profit, so majorly fearing a security breach, without understanding how this might have been possible. 

Can anyone reassure me on this one, that my security and files are safe, and not been exposed to others for 'editing(?)'. Or if there has been a breach, what can I do about this, bearing in mind these 'precious files' to me and what they might be worth in cash form. Very worried. Advise please..? by the way, the 'page' with this information on, 'Badge' and the two 'viewers' seem to have disappeared now, so completely baffled as to what is happening on my PC.

5 Replies 5

Re: Dropbox Badge. Major personal security breach?

Stefanie
Dropboxer

Hi Linda,

Thanks for reaching out. We're glad that you're raising your concerns so we can work together to reassure you.

Was this the first time that you saw the badge? If so, could this have been a sort of demo of the badge in order to show you how it works? The reason I'm saying this is that "Acme" is often used as the name of demo accounts. 

However, I'd be happy to look into this further for you. Are you still seeing this message pop up on the Badge? If so, could you please take a screenshot of it?

Then please open a ticket with us on https://www.dropbox.com/support and include the following information:

- The above mentioned screenshot 

- The name of the computer you're using as seen on https://www.dropbox.com/account/security

- The name of the file you're working on when this message appears

Thanks in advance.

Re: Dropbox Badge. Major personal security breach?

Lydia1960
Helpful | Level 6

Hi Sofia,

had a PC Epert in to deal with that 'security issue' mentioned above, with dropbox's new feature, 'Badge', and he checked for this and ensured that the notebook PC was 'clean'. As advised by another, I requested he remove my Dropbox account from this computer, in case there ever were a 'real security threat' to my files, which he did.

 

the other day, I checked one of my files, which had the wording, 'sample of scenes for sharing. First script. (Compatibility mode''. So now again worried and fearing of that security breach. 

 

Could you you explain to me, if you understand about that new feature, if tha is just likely to be as you suggested, a 'demo' of this feature, as perhaps the words 'sample of scenes for sharing' might suggest here? 

 

Does this new feature 'Badge' 'filter into' someone's computer, t allow it to do that,and what would be the purpose of it doing that, sampling my file for sharing? What does that actually mean in practice. That someone had links with that file directly, or just to show the viewer of that particular computer and file, just what could be done with this new feature? Just need to be reassured that, for definite, my files hadn't been exposed to another's gaze, as these have very important material in them, for my personal advancement in life, and, evidently, I do wish them to be exposed to public scrunity or access. Can you reassure me of that, please..?

Re: Dropbox Badge. Major personal security breach?

Stefanie
Dropboxer

Hi Linda,

Thanks for following up. I'd be happy to explain a bit more about the Badge.

The Badge doesn't "filter into your computer". It is a feature of the Dropbox desktop client that will show you if someone else is viewing your documents if they are located in a shared folder. It appears on Microsoft Word, Powerpoint and Excel files save in your Dropbox.

The Badge itself is NOT a sharing feature. I can reassure you that Dropbox will never share your files with anyone automatically. All files you save in your Dropbox account are private to yourself by default. Only if you actively create a shared folder or a shared link can others access your files. You can easily check your existing shares here:

- Shared folders: https://www.dropbox.com/share

- Shared links: https://www.dropbox.com/links

From there you can also unshare folders and remove links.

You can find detailed information about the Badge here:

https://www.dropbox.com/en/help/7672

I hope this helps!

Re: Dropbox Badge. Major personal security breach?

Lydia1960
Helpful | Level 6

Checked those links above and it specified there that no folders or files were shared via this new feature. So I can safely assume that the wording and image that were on my notebook PC screen, suggesting that there were two people sharing a file and that one of my files was being sampled for sharing, these must all have been just 'demos'?

 

That information on my Dropbox account, I can safely assume that when it specifies that no files etc have been shared, that it is not just showing this because I am no longer on Dropbox, having had that removed for fear now of security breaches, and that no files etc could possibly have been shared prior to removing Dropbox from my computer? Just need to be reassured about this.. It does seem to be indicating that. No security breaches..? Thanks.

Re: Dropbox Badge. Major personal security breach?

Stefanie
Dropboxer

Hi Linda,

Yes if you see on the links (https://www.dropbox.com/links) and shared folder page (https://www.dropbox.com/share) on the Dropbox website that you don't have any shared links or shared folders, then no one else has access to any of your files on Dropbox.

I hope this helps.

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