cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Whether you are transferring a single drive, a team or an entire organization, Movebot's cloud migration tool has been built to make your Dropbox migration simple - learn all about it here.

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox Business invitation link not working

Dropbox Business invitation link not working

takingover123
Explorer | Level 3

Hi all,

 

I am unable to join my team on dropbox business. It kept prompting me an error has occurred. How should I resolve this?

 

Many thanks!

 

Screenshot 2020-05-07 at 12.36.59 AM.png

5 Replies 5

Re: Dropbox Business invitation link not working

Jay
Dropboxer

Hi @takingover123, thanks for posting on the Community!

 

It sounds like the the site isn't able to process the invite for some reason.

 

Could you try using a deksop machine and switching browsers to see if this helps?

 

Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox Business invitation link not working

takingover123
Explorer | Level 3

Hi Jay,

 

Thanks for getting back to me!

 

I am still facing the same problem after trying out your suggestion below. I am a Macbook user. 😞

 

Any other solutions or the internal support team can help me out with this?

 

Many thanks,

Kaylyn

Re: Dropbox Business invitation link not working

Jay
Dropboxer

I'd recommend having the team admin contact the support team using the support page from their account for them to investigate this matter in more detail.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox Business invitation link not working

takingover123
Explorer | Level 3

Hi Jay,

 

Thanks for the advice! However, I am not the main account holder. Am I suppose to ask the main account holder to seek help from the support team or is there any email address or phone number I can directly get contact with (chat box is of no help)?

Re: Dropbox Business invitation link not working

Jay
Dropboxer

It's best for the team admin themselves to get in contact with the support team, this way further investigation can be done on their end if need be. Team admins have more support options than members on a Dropbox Business team.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Jay Dropboxer
  • User avatar
    takingover123 Explorer | Level 3
What do Dropbox user levels mean?
Need more support?