Dropbox Business invitation link not working

[takingover123]

Hi all,

I am unable to join my team on dropbox business. It kept prompting me an error has occurred. How should I resolve this?

Many thanks!

[Jay]

Hi @takingover123, thanks for posting on the Community!

It sounds like the the site isn't able to process the invite for some reason.

Could you try using a deksop machine and switching browsers to see if this helps?

Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Let me know how it goes!

[takingover123]

Hi Jay,

Thanks for getting back to me!

I am still facing the same problem after trying out your suggestion below. I am a Macbook user. 😞

Any other solutions or the internal support team can help me out with this?

Many thanks,

Kaylyn

[Jay]

I'd recommend having the team admin contact the support team using the support page from their account for them to investigate this matter in more detail.

[takingover123]

Hi Jay,

Thanks for the advice! However, I am not the main account holder. Am I suppose to ask the main account holder to seek help from the support team or is there any email address or phone number I can directly get contact with (chat box is of no help)?

[Jay]

It's best for the team admin themselves to get in contact with the support team, this way further investigation can be done on their end if need be. Team admins have more support options than members on a Dropbox Business team.