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Dropbox Capture--no screen capture sound

Dropbox Capture--no screen capture sound

Cynthia D.5
New member | Level 2

Videos captured have no sound. When I go to Preferences, I see "Loading microphone" but it never loads and there's nothing in the dropdown menu. How do I fix that?

3 Replies 3

Re: Dropbox Capture--no screen capture sound

Lori
Dropboxer
Hi @Cynthia D.5, thanks for posting to our Community! 

Can you let me know the status and version of your Dropbox desktop application? 

Feel free to also send me a screenshot of what you see on your end when you go under Preferences. 

Keep me updated.

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Capture--no screen capture sound

YoucefDropbox
Dropboxer

Hi Cythia,

 

I'm Youcef, the product manager working on Dropbox Capture.

 

Super sorry about this issue. Would you mind sharing the version of Windows or macOS that you are running by email to support-capture-feedback@dropbox.com? I will be able to help you there.

 

Thanks a lot!

Re: Dropbox Capture--no screen capture sound

Cynthia D.5
New member | Level 2

On its way to you now!

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    Cynthia D.5 New member | Level 2
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    YoucefDropbox Dropboxer
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    Lori Dropboxer
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