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Dropbox Desktop app not syncing

Dropbox Desktop app not syncing

peytoneitel
New member | Level 2

I installed dropbox on noth of my work computers since I work at two different locations and need to access these files at both locations. it stopped working at one location and I uninstalled the app and  reinstalled. But now whenever I try to run it it doesn't pull anything up? Did I do something wrong?

1 Accepted Solution

Accepted Solutions

Re: Dropbox Desktop app not syncing

Walter
Dropboxer

Hey there @peytoneitel - sorry to hear about this.

Could you first let me know what's the exact status of the app on BOTH of the computers in question? To do this, take a look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu.

If you do not see this then can you please let me know what the exact message being displayed there reads?

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

1 Reply 1

Re: Dropbox Desktop app not syncing

Walter
Dropboxer

Hey there @peytoneitel - sorry to hear about this.

Could you first let me know what's the exact status of the app on BOTH of the computers in question? To do this, take a look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu.

If you do not see this then can you please let me know what the exact message being displayed there reads?

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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