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Dropbox Error - Couldn't Start Dropbox (Windows OS)

Dropbox Error - Couldn't Start Dropbox (Windows OS)

Shane80
New member | Level 2

Hi guys,

 

I am getting this message everytime I try to start dropbox.

Dropbox.JPG

Below is the info it says to provide you with. Please help.

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 105.4.649
bn.constants.WINDOWS_SHELL_EXT_VERSION: 45
bn.is_frozen: True
machine_id: acc43bf0-bf4a-47f8-8de3-f85b0eed9d75
pid: 5656
cwd: 'C:\\Windows\\SysWOW64'
real_path='C:\\Windows\\SysWOW64'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\shane\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\shane\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\shane\\Dropbox'
real_path='C:\\Users\\shane\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\105.4.649\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\105.4.649\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\shane\AppData\Local\Temp
TEMP: C:\Users\shane\AppData\Local\Temp
tempdir: 'C:\\Users\\shane\\AppData\\Local\\Temp'
real_path='C:\\Users\\shane\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 793, in wrapper
File "dropbox\client\main.pyc", line 6534, in finish_dropbox_boot
File "dropbox\client\main.pyc", line 5998, in _init_components_for_account
File "dropbox\client\main.pyc", line 5949, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 264, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 345, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 187, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 122, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 220, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 576, in _init_new_engine_locked
File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 151, in __init__
File "extensions\nucleus\nucleus_python.pyx", line 86, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> NtCreateFile syscall: open_unchecked |>> Permission denied"

1 Reply 1

Re: Dropbox Error - Couldn't Start Dropbox

Daphne
Dropboxer

Hey @Shane80, thanks for posting!

 

Can you try an advanced reinstall of the app with these steps to see if that does the trick?

 

Please bear in mind the 3 device limit if you're currently using a Basic account and have more than 3 devices connected to your account. You can check out more info about this here.

 

Let me know if this helps!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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