cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

finder integration disappearing

Dropbox Finder integration no longer showing - macOS Big Sur 11.1

kk_pa
Explorer | Level 4

I use the Dropbox Finder Integation on my mac daily. Lately it has been disappearing. Albeit inconvenient, I found that if I went to System Preferences / Extensions and toggled on/off of the checkbox that it would temporarily fix the problem. That no longer works, as it is no longer showing up as an option. How do I get the Dropbox Finder Extension to reappear in my finder so I can easily have the dropdown to see the usual "View on dropbox.com", "create dropbox link" shortcuts that were once there. I have searched the forum and see that others have the same issue, however, there does not seem to be a resolve. Can someone please help me get this feature back. 

 

The screenshot shows where it used to show up. As you can see, the feature is no longer there.

 

macOS Big Sur 11.1

 

Screen Shot 2021-02-01 at 6.33.46 PM.png

39 Replies 39

Re: Dropbox Finder integration no longer showing - macOS Big Sur 11.1

Walter
Dropboxer

Hi @kk_pa; welcome to our Community!

I don't see the app's status; can you send us a screenshot of how it looks like in your menu bar? Is it syncing, for example, or is it showing 'up to date'?

While we're at it, did you install the desktop app with admin privileges on your machine in the first place?

Any additional information is more than welcome!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox Finder integration no longer showing - macOS Big Sur 11.1

joelecs
Explorer | Level 4

This has been happening to me on two different macs over the past 1-2 weeks, so I suspect it has to be related to some recent update to Dropbox? I have my OS updates disabled, so nothing should have changed except Dropbox which forcibly upates.

 

I constantly have to Force Quit - Relaunch Finder in order to get the Dropbox integration to return, and it happens constantly. I have to do this at least 4-5 times a day now. 

 

What happened? 

Re: Dropbox Finder integration no longer showing - macOS Big Sur 11.1

Sandrokan
Explorer | Level 3

Same here, on Catalina.

I've been troubleshooting this with helpdesk since November 2020 but still no solution.

They made me reinstalling DB several times, resyncing the whole database (100 GB!), everything.

The issue is that the Finder integration, not only it doesn't work, but in the Activity monitor I have dozens of similar tasks,

not belonging to any other alive process, so that if I quit DB I retain a lot of useless jobs with the same name.
Obviously it is a bug.

Re: Dropbox Finder integration no longer showing - macOS Big Sur 11.1

Jay
Dropboxer
Hi everyone, could you try installing the Dropbox desktop application using this link, without first uninstalling it, to see if this will repair the permissions for the Finder extension?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox Finder integration no longer showing - macOS Big Sur 11.1

Sandrokan
Explorer | Level 3

Thank you Jay!

 

Unfortunately, no, it did not help.

 

To summarize the issue: every time one of my macbooks go to sleep and  wake-up, the service:

/Users/utente/Library/Application Support/Dropbox/Dropbox.app/Contents/PlugIns/garcon.appex/Contents/MacOS/garcon

is no longer working properly.

Dropbox launches another instances (I counted up to 10 of them) but everything gets messy.

I have to relaunch finder every time.

For example, after reinstalling DB few minutes ago, all green icons gone.

I relaunched Finder, all green icons back.

After a sleep/wakeup cycle, the DB badge says "Up to date" but some new folders are still with the blue icon.

 

 

Re: Dropbox Finder integration no longer showing - macOS Big Sur 11.1

joelecs
Explorer | Level 4

Didn't help here, either. All my icons disappear (no grey/green/or blue) as do the dropbox options in the Finder menu if I click an item.

Re: Dropbox Finder integration no longer showing - macOS Big Sur 11.1

davecotter
Explorer | Level 3

I'm on Mojave and had the same problem.  What worked for me was reinstalling from the above link, then quitting finder and re-launching it.

finder integration disappearing

FesT
Helpful | Level 6

Since a few days the Finder integration disappears or does not work anymore. After a while, the integration is no longer displayed when right-clicking. After a restart it is available again for a short time until it breaks again.

(Mac 10.14.6 / Dropbox 115.4.601)

Re: Dropbox Finder integration no longer showing - macOS Big Sur 11.1

RCH1708
New member | Level 2

I have the same problem on Big Sur...

Poll
Are you starting new work habits this year?
Need more support?