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Dropbox-Icon in Win10 taskbar does not react to click, no menu appears

Sixtus
Helpful | Level 5

I use Dropbox 61.3.87 on a notebook. It has a 4k-display and is running on Windows 10.

Clicking on the Dropbox icon in the the menu is not showing. I tried reinstalling.

The issue seems to be related to 4k-displays. Some people have solved the issue by deleting two environment variables (`QT_HIGHDPI_AWARE=1` and `QT_AUTO_SCREEN_SCALE_FACTOR=1`), according to questions on StackOverflow. I don't have those variables on my system.

Any hints what to do?

1 Accepted Solution

Accepted Solutions

Re: Dropbox-Icon in Win10 taskbar does not react to click, no menu appears

Sixtus
Helpful | Level 5

I found another environment variable:

QT_DEVICE_PIXEL_RATIO

It was set to "auto". I deleted it and restarted the system. The Menu is now working again.

View solution in original post

2 Replies 2

Re: Dropbox-Icon in Win10 taskbar does not react to click, no menu appears

Sixtus
Helpful | Level 5

I found another environment variable:

QT_DEVICE_PIXEL_RATIO

It was set to "auto". I deleted it and restarted the system. The Menu is now working again.

View solution in original post

Re: Dropbox-Icon in Win10 taskbar does not react to click, no menu appears

Dropboxer
Dropboxer
Glad to hear that you were able to resolve your concern, @Sixtus, thanks for letting us know what worked for you.
 
Let me know if you have any other questions! 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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