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Dropbox Icon missing Windows 10

Dropbox Icon missing Windows 10

Alex M.76
Explorer | Level 4
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I fired my laptop up a couple of days ago and I noticed that the dropbox icon in the taskbar was missing.  I checked task manager and dropbox is running theres just no icon and if I kill the task and double click on the dropbox exe it loads the app but does not show the Icon so I am unable to check my settings or anything else.  Oddly enough it is still working fine on my main desktop.

I have completely uninstalled dropbox and reinstalled a couple of times but there is no change to my issue. 

Also, when I launch the installer, after it has downloaded the dropbox files via the installer it doesn't actually launch the install process to let me input my user account or link my files but if I check task manager it shows that dropbox.exe is running.

I am somewhat confused, can anyone help?

 

I have checked my AV and no issues there but I would assume if it was something to do with AV it would stop the app from being loaded

55 Replies 55

Doug1212
New member | Level 2
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Help!  Same problem, I have tons of infromation I need to get at!!!!!  Help

Jane
Dropbox Staff
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Hey @Doug1212, let’s see what we can do about it! 
 
For starters, if you’re not seeing any other sync icons, then it’s highly likely that there’s an issue with the installation, so it would be best if you uninstalled & re-installed once to see if that's the fix. 
 
Would you mind giving my suggestion a go whenever you a bit of spare time or let me know if I’ve misunderstood in any way? Thanks! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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faxhamil
Explorer | Level 4
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Dropbox was NOT one of the options in the Notifications areas. 

My Dropbox account is active and I can log into it on my browser. 

Leigh3
New member | Level 2
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Dropbox does not appear on my list

Ros L.
Explorer | Level 4
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Given the number of people who keep posting about this problem (I have done twice, several months apart.  It was fixed but happened again) there is clearly a major conflict between Dropbox and Windows 10 - probably because Microsoft would prefer us all to pay for space on its cloud rather than pay for space on Dropbox.  However, whatever the problem, IMO it's about time the two companies got into conversation and sorted it out between them

Jane
Dropbox Staff
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Hey @faxhamil &  @Leigh3, thanks for pinging me here regarding this matter. While you can reference the hints & tips relayed on this resource as a great starting point, can you elaborate a bit on that for me please? 
 
Did you notice that recently? If so, have you by any chance diagnosed that along the way? 
 
Additionally, I remember working on that with you @Ros L.; has this re-surfaced again?
 
Please let me know of your findings & we’ll go from there!

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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    Jane Dropbox Staff
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    Ros L. Explorer | Level 4
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    Leigh3 New member | Level 2
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    faxhamil Explorer | Level 4
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