I have been running Dropbox (paid version) on multiple Apple computers. And I love it.
But when I run Dropbox on my 2017 iMac it completely slows down the computer and for every task/click/file open, I get the Apple spinning wheel. It takes forever for the computer to shut down. I can barely use the computer in this state.
I have reinstalled the OS twice with no change.
Then I took the computer to YeahMac and they could immediately see a file structure problem. I had them completely wipe the computer, reinstall the current OS, Microsoft Office and Slack. No problem so far. No spinning wheel.
Then, I downloaded, installed Dropbox and started to sync and the problem immediately re-appeared.
I uninstalled Dropbox but the problem didn't go away and I suspect there is still Dropbox code on my system somewhere or files are corrupted.
After reading on the forum I tried pausing sync but that didn't fix the problem.
Can someone provide suggestions on what steps I should take next?
Dropbox support told me I was using a beta version of their software. However, it still hasn't fixed the problem and it may be that there is still an issue from the beta version on my iMac. I will be resetting the computer to factory settings and starting again.
It's so odd that 3 other Macs I run Dropbox on do not have this problem and they would all be running the beta software.
In case this might help anyone else, I'm copying their reply below.
I took a look into your linked devices, and it appears that you are running a beta (or experimental) build of the Dropbox desktop application regarding the device that you mentioned. As beta builds are still in the testing process, you could experience some issues or an inconsistent experience.
As a first step to isolate the issue, I would highly recommend that you install our latest stable version of the Dropbox desktop application.
To do this, you will first need to follow these steps to verify that you have opted out of "Include me in early releases" option in your settings on Dropbox.com. This will ensure that the application does not automatically update to the beta build after you install the latest stable build:
Log in to Dropboxusing your web browser.
Click on you account picture/avatar at the top right corner of the page.
Click on "Settings".
From the "General" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.
Install the latest stable version of the Dropbox desktop