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Re: Dropbox Issues with Mac OS Mojave

New member | Level 2
New member | Level 2

Worked for me too! Instead of copying all the original dropbox to another folder, I directly used mv from the terminal to move its contents to another place, then mv back again the contents to the new Dropbox folder (with the new Dropbox in pause). Then I restarted sync in dropbox and it was synchronizing during 4 hours (>400000 files). This would lead two days before! Now it is working perfectly. Many thanks!

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Re: Dropbox Issues with Mac OS Mojave

New member | Level 2
New member | Level 2

I have the same issue with an iMac late 2015. Tried to reinstall like suggested but it doesn´t solved the problem. The computer still very slow even after I uninstalled all files from Dropbox, even after I´ve reinstalled Mojave. 

The only way to solve was to make a clean install of Mojave, erasing all my files. 

Now I´m not using dropbox and the iMac is just fine. But...I pay for Dropbox!!

Anyone facing the same problem after trying the solution of this thread?

thks

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Re: Dropbox Issues with Mac OS Mojave

Dropboxer
Dropboxer

Hey there @mabaraujo,

Did you have the chance to check out the article here that Jay mentioned previously and see if any of the points there help with the issue you're having?

Let me know what you find - Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox Issues with Mac OS Mojave

New member | Level 2
New member | Level 2

Hi,

No.

What I did is create a new profile and Dropbox worked fine in that. It also solved the problem I was having with Office.

Then I had to migrate all my files to that new profile and eliminate the ones I had in the original profile. That did the trick but obviously that is a lot of hassle and shouldn't happen.

Best!

Highlighted

Re: Dropbox Issues with Mac OS Mojave

Dropboxer
Dropboxer

Hey @pennock541,

Thanks for letting us know what worked here for you! I'm sure this may be helpful to others who are also following this thread. I am sorry to hear about the hassle this caused you though in the process, but awesome job on the troubleshooting!

While we won't be able to pinpoint the reason this was occurring, if you appear to be having the same issue again then don't hesitate to give me a nudge here.

Have a great day - Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Dropbox Issues with Mac OS Mojave

New member | Level 2
New member | Level 2

Well actually, it was all because I was so annoyed that I sent an irate tweet to apple. After quite a few messages that didn't clear things up, I followed their advice on the profile thingy and Bob's your uncle!

Best,

Bazzarrooti

Highlighted

Re: Dropbox Issues with Mac OS Mojave

New member | Level 2
New member | Level 2

I have had to do this advanced reinstall about 5 or 6 times in the last two months - every time the computer restarts or has gotten an upgrade. IS THERE A PERMANENT FIX FOR THIS ISSUE? It's really ruining my productivity to have to take a half day to do this and it's making me want to quit using Dropbox. Thank you - 

Highlighted

Re: Dropbox Issues with Mac OS Mojave

Dropboxer
Dropboxer

Hey @User10,

If you're experiencing this on every start up, perhaps the issue could be due to having a large amount of files within your Dropbox folder. In this case, using selective sync can reduce the high CPU usage on your computer.

Otherwise, have you had the chance to check out this article here to see if any of the steps/points help with that?

Let me know - Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Dropbox Issues with Mac OS Mojave

New member | Level 2
New member | Level 2

Dropbox is not using a large amount of my computer's CPUs or the memory. I do have a large number of files in Dropbox - every time my computer restarts it re-syncs every single file? It doesn't just check for the ones that have been updated?

Highlighted

Re: Dropbox Issues with Mac OS Mojave

Dropboxer
Dropboxer

Hey @User10,

The app won't resync all your files, but it will need to index them. Indexing the files will crosscheck those you have online and those within your Dropbox folder to see if there's any changes that need syncing.

In cases where users have a lot of files in their Dropbox account, we suggest using selective sync for folders that are not used often/at all as this will reduce the amount of files that need to be checked upon start up of the app.

I hope this helps - Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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