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Dropbox Link stays in windows explorer after uninstall

Helpful | Level 5

I uninstalled Dropbox, but the Explorer still has the dropbox link. Tried uninstalling via Programs and Features and via the uninstaller. Machine has been rebootet. How can I get rid of it?

 

Unbenannt.PNG

1 Accepted Solution

Accepted Solutions
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Re: Dropbox Link stays in windows explorer after uninstall

Helpful | Level 5

Unfortunately that won't help. I already did delete the folder and reboot my machine. The link stayed.

 

My solution was to crawl the registry for {E31EA727-12ED-4702-820C-4B6445F28E1A} and set System.IsPinnedToNamespaceTree  to 0 in every instance. If I remember correctly there were 3 entries with ID. After a reboot the Icon is now gone.

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8 Replies 8
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Re: Dropbox Link stays in windows explorer after uninstall

Dropboxer
Dropboxer
 
Initially, thanks for the proactive screenshot, that really does help in understanding what you’re referring to. Note that what you’re seeing is the folder that’s left behind after an uninstall procedure, because when you uninstall the Dropbox desktop app, your files don’t get deleted. 
 
This folder then contains all the files and folders that were syncing up until that point. In other words, it’s just like any other folder on your computer now and it’s not syncing. If you want to remove it, you can go ahead and delete it.
 
Hope this helped. Let me know if you have any more questions! 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Dropbox Link stays in windows explorer after uninstall

Helpful | Level 5

Unfortunately that won't help. I already did delete the folder and reboot my machine. The link stayed.

 

My solution was to crawl the registry for {E31EA727-12ED-4702-820C-4B6445F28E1A} and set System.IsPinnedToNamespaceTree  to 0 in every instance. If I remember correctly there were 3 entries with ID. After a reboot the Icon is now gone.

View solution in original post

Highlighted

Re: Dropbox Link stays in windows explorer after uninstall

Dropboxer
Dropboxer
Hey again @Sneijder, thanks for your prompt reply! Although changing the registry isn’t something we’d recommend, I’m glad to hear you were able to resolve your concern in the end.
 
If you have any other questions in the future, don’t hesitate to get back to us. In the mean time, have a wonderful day ahead! 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox Link stays in windows explorer after uninstall

New member | Level 2
New member | Level 2

Awsome! For me I had to update in these 4 places:

[HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{E31EA727-12ED-4702-820C-4B6445F28E1A}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\WOW6432Node\CLSID\{E31EA727-12ED-4702-820C-4B6445F28E1A}]
[HKEY_CLASSES_ROOT\CLSID\{E31EA727-12ED-4702-820C-4B6445F28E1A}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E31EA727-12ED-4702-820C-4B6445F28E1A}]

Doesn't seem there is another way other than updating the registry though!

Highlighted

Re: Dropbox Link stays in windows explorer after uninstall

New member | Level 2
New member | Level 2

DROPBOX SUPPORT, are you seriously pretending that you don't understand the issue? Wow. You CANNOT delete the file on the lefthand side of Windows Explorer! So please give us another solution. How do you get Dropbox completely removed? I uninstalled it from Programs and Features and it STILL shows in Windows Explorer. WHY?

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Re: Dropbox Link stays in windows explorer after uninstall

Dropboxer
Dropboxer

Hi there @zembobane, welcome to the Dropbox Community!

If you're having trouble removing the Dropbox folder from the left-hand side of your Windows Explorer, you can try the steps to advance reinstall without actually reinstalling (following steps 1-4).

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: Dropbox Link stays in windows explorer after uninstall

Helpful | Level 5

I had the same issue and went through the registry looking for {E31EA727-12ED-4702-820C-4B6445F28E1A} but it didn't help. Turns out there's another key to look for: {E31EA727-12ED-4702-820C-4B6445F28E1B}.

I won't list all the places I found it on beacuse it was litered all over the registry (like 20+ locations), but fixing this key as well resolved the issue for me.

Dropbox, you really need to look over your uinstaller. Littering the registry with keys and leaving them there during an uninstall isn't good practie. Not to mention all the junk files I had to manually delete from all the appdata folders.

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Re: Dropbox Link stays in windows explorer after uninstall

New member | Level 2
New member | Level 2

It shouldn't be difficult for Dropbox to add some options so that we can choose which uninstall to perform:

  • Repair Dropbox (Reinstall and fix common issues)
  • Full uninstall (Delete everything related to the application itsef)
  • Delete the Dropbox folder ?

3 simple options which can definitely make everyone happy!

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