cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about how Alex on the Community team used Dropbox in college here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox (Mac) Sync Icon Stuck

Dropbox (Mac) Sync Icon Stuck

DocJMB
Helpful | Level 5

Running DropBox (Basic) on my Mac Pro (Catalina 10.15.7), MacBook Pro & iPhone for years without a problem!

 

For the past week, the Sync Icon has displayed constantly on the Mac Pro's Menu and on 3 of 6 Folders

 

Screen Shot 2020-11-23 at 11.39.37 PM.png

 

The SYNC Icon is not rotating

 

The SYNC Icon does not appear on either the MacBook Pro or iPhone Menu items or Folders

 

Appreciate any advice!

 

...John

 

 

 

 

1 Accepted Solution

Accepted Solutions

Re: Dropbox (Mac) Sync Icon Stuck

DocJMB
Helpful | Level 5

Problem solved before trying your solution by downloading & installing the latest Dropbox App update...icons disappeared & sync stopped once DB v 110.4.458 opened.

 

Thanx for helping out!

 

...John

View solution in original post

5 Replies 5

Re: Dropbox (Mac) Sync Icon Stuck

Daphne
Dropboxer

Hello there @DocJMB, I hope you're well today!

 

To have a better idea of the current sync status, can you click the Dropbox icon in your menu bar and let me know what it's reporting there?

 

Do you see any progress in the status or does it indeed seem to be stuck?

 

If there are any errors, please send along a screenshot.

 

Looking forward to hearing from you!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox (Mac) Sync Icon Stuck

DocJMB
Helpful | Level 5

Here is what it looks like....the Sync icon in the lower left corner is rotating.

It seems to be stuck.

 

Screen Shot 2020-11-24 at 7.57.27 AM.png

Re: Dropbox (Mac) Sync Icon Stuck

Walter
Dropboxer

Hi there @DocJMB; I'm sorry to jump in here, but could you give the following steps a go?

 

1. Make sure the Dropbox desktop application is running

 

2. Click on the Dropbox icon in your menu bar and then click your profile picture or initials

 

3. Select 'Preferences'

 

4. Click on the 'Account' tab

 

5. Hold down the 'Option/Alt' key

 

6. Click on the 'Fix Permissions' button (make sure you're still holding down the 'Option/Alt' key)

 

7. You may be prompted for your a username and password, this is your computer login credentials, not your Dropbox account ones.

 

If the above steps don’t resolve your issue, please repeat steps 1→5, but at step 6, this time click on the “Fix Hardlinks” button. 

 

Give the app some time to sync and let us know if syncing gets stuck again. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox (Mac) Sync Icon Stuck

DocJMB
Helpful | Level 5

Problem solved before trying your solution by downloading & installing the latest Dropbox App update...icons disappeared & sync stopped once DB v 110.4.458 opened.

 

Thanx for helping out!

 

...John

View solution in original post

Re: Dropbox (Mac) Sync Icon Stuck

Walter
Dropboxer

Glad to hear the latest, stable build of our desktop app did the trick for you, John.

 

Thanks for keeping us in the loop and see you around the Community! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?