Dropbox Paper fails to login on Android

[smiko]

Hello,

I wanted to switch from Google Keep to Dropbox Paper but I downloaded the mobile app on my Android Samsung Galaxy S9+ and app is failing to log in.

I entered my username and password, I am redirected to Firefox (or Chrome) for authorizing the Dropbox Paper app to access my Dropbox files.

I click on authorize but I am redirected back to the precedent page and I am in an infinite loop.

Any hint on how to solve this issue?

Edited by moderator

[Daphne]

Hey @smiko, thanks for reaching out to us here!

Would you mind sending a screenshot (excluding any personal info) of the prompt that you're getting after signing into your Dropbox account?

Can you try reinstalling the Paper app to see if there's a difference in the behaviour?

Let me know and we'll go from there!

[smiko]

Hi @daphne, Thanks for your prompt reply!

I add some screenshots (in French) to the precedent message.

I am actually looping from screenshot 1 to screenshot 2 to screenshot 1 again...

I already tried to

• Reinstall Paper
• Logout from Dropbox on the Firefox Browser
• Login with a different account
• Connect with a Google/Dropbox account or a pure Dropbox account (not linked to Google)
• Use Chrome as Browser for Authorization page

I am stucked...

[Daphne]

Thanks for all the additional info @smiko!

Can you check your connected apps page online here, and see if you can see the Paper app connected there?

If so, can you try removing this connection from your account by clicking the "X" to the right of the app and try signing in again in the mobile Paper app?

Let me know how it goes!

[smiko]

Hello,
The Paper app is not appearing in the list so I cannot remove it.
On the other hand each time I try to authorize the app I receive an email saying that I connected a new Android device to Dropbox Paper...
really annoying 😒

[Walter · Accepted solution]

Sorry to butt in here @smiko, but could you try installing the Dropbox mobile app on the affected device and then try re-installing the Paper mobile app anew and let us know if you still get the same results?

Thanks so much! 

[smiko]

Hi Walter,

This workaround solved the problem!

Paper app has definetely a bug during login phase, but I am now able to enjoy Paper and give it a chance against Google Keep.

Thanks for your prompt help and have a good day.

Cheers,

Michele

[Walter]

Thanks for keeping me in the loop Michele. I'm glad to hear it's sorted now!

Should you ever come up with a Dropbox question, feel free to give us a nudge; we're always a post away 

Until then, take care @smiko!