Dropbox Password Instalation

[joaofogo]

Hi, I got an invite to use the Dropbox Password when I logged in my account.

When I downloaded the software and tried to install I got an error (0x801900ce).

I got the same error in both my computers.

How shold I proced to use the Dropbox Password?

Thanks! 

JF

[Jay]

Hi @joaofogo, thanks for messaging the Community!

Could you try rebooting the machine and trying the installation again?

If you're getting the same error message, could you contact the support team directly for them to investigate further?

Keep me posted!

[RL7 · Accepted solution]

I got the same issue when installing Dropbox Passwords in Windows 10.

But after I tried to upgrade to Windows 10 version 2004, the problem fixed.

[TiberiusIV]

How did you get to install it?
As far as I understood it is only possible manually, and if your system ist seen as suitable for it. I do not have the option to install the 2004 Update and am still stuck with this error. manually checked updates and everything..

EDIT: somehow it worked just after I typed this reply by going to the installer site via google and not the dropbox account page and then installing it from there without downloading the installer first and then starting it

[Lusil]

Thanks for keeping us in the loop, @RL7 and @TiberiusIV. 

Glad to hear that you were able to resolve your concerns in the end - great work with the troubleshooting! 

If anything else comes up in the future, don't hesitate to give us another shout. 

In the meantime, I hope you have a lovely day ahead!