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Dropbox Password extension requires desktop app installation

Dropbox Password extension requires desktop app installation

rolanddes
Explorer | Level 4

Hi guys. I just installed Dropbox Passwords to my iPhone and to Chrome as an extension running on my Mac. However the Chrome extension version says

 

"The Dropbox Passwords extension requires the desktop app to be installed. Please install the desktop app, then restart your browser."

 

This means I will not be able to use Dropbox Passwords service as an extension on any computer because I cannot install Dropbox desktop app on every computer that I wish to use Dropbox Passwords. Am I getting this wrong? Can someone enlighten me? I will go back to LastPass if so. 😞

19 Replies 19

Re: Dropbox Password extension requires desktop app installation

Sanchez
Dropboxer

Hey, @rolanddes, thanks for reaching out. 


Currently, as mentioned here, for the Dropbox Passwords browser extension to work, the Passwords desktop app must be installed and running on the computer you’re using. Was the message that you received perhaps referring to that? 


Let me know, and if you can include a screenshot of what you see there, in your reply, it would be great. 


Cheers!


Sanchez
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Password extension requires desktop app installation

Dick_Litton
Explorer | Level 3

I get the same message in Chrome and Brave. The Dropbox Password app is installed and running, but I am unable to use it.

Re: Dropbox Password extension requires desktop app installation

Jay
Dropboxer
Hi @Dick_Litton, could you try uninstalling the Dropbox Passwords app and the extension, rebooting the machine, and then reinstalling the app to then install the extension again?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Password extension requires desktop app installation

Dick_Litton
Explorer | Level 3

Tried all that and got the same result. Same error message.

Re: Dropbox Password extension requires desktop app installation

Jay
Dropboxer
Thanks for the info, @Dick_Litton, could you contact the support team directly for them to investigate this matter in further detail on their end?

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Password extension requires desktop app installation

Pedro000
Explorer | Level 3

Hi, is there any solution to this problem? I'm having the same issues...

Re: Dropbox Password extension requires desktop app installation

mike0629
New member | Level 2

hi

Re: Dropbox Password extension requires desktop app installation

Jay
Dropboxer
Hi @Pedro000, the Dropbox Passwords app is no available for download. 

You can directly install the browser extension by following this link.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Password extension requires desktop app installation

RomainT
Helpful | Level 5

Hello @Jay

 

How are we supposed to use Dropbox Passwords again since it cannot be installed anymore?

The getpasswords page only prompts us to install the browser extension, not the desktop app.

 

I uninstalled my desktop app due to the browser extension not finding it but now I can't install it at all so I'm completely stuck: I can't even use the app to manually copy/paste. What's happening with Dropbox Passwords? Can you unlock the situation by sending us a link to the desktop installer? Thanks.

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