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Dropbox Passwords app does not send notifications to allow new device

Dropbox Passwords app does not send notifications to allow new device

itsjustme1
Explorer | Level 3

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I now cannot log back in. I can log into Dropbox, but not Dropbox passwords. Notifications to allow access to Dropbox passwords is not working. No way to log back into my passwords account. Won’t allow me to log into Dropbox passwords via desktop either….so frustrating!!

3 Replies 3

Dropbox Passwords app Huge issue

itsjustme1
Explorer | Level 3

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I now cannot log back in. I can log into Dropbox, but not Dropbox passwords. Notifications to allow access to Dropbox passwords is not working. No way to log back into my passwords account. Won’t allow me to log into Dropbox passwords via desktop either….so frustrating!!

Re: Dropbox Passwords app does not send notifications to allow new device

Lori
Dropboxer
Hello, @itsjustme1.I'm sorry to hear about this. Let's see what we can find! 

Do you get any errors when trying to log into your Dropbox passwords

Also, is it asking you for the 12 recovery words?

​​​​​​​Let me know more!

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Passwords app does not send notifications to allow new device

itsjustme1
Explorer | Level 3

Yes, asking for words.  Don't have them.  Won't let me verify from any of my dropbox.com apps or from desktop.  Your system glitched yesterday and logged me out of every device!

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Top contributors to this post

  • User avatar
    itsjustme1 Explorer | Level 3
  • User avatar
    Lori Dropboxer
What do Dropbox user levels mean?
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