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Dropbox Passwords gets stuck

Dropbox Passwords gets stuck

Francesco S.
Explorer | Level 4

For a few days I have not been able to open the Dropbox Password application on mac, it remains stopped at startup.

I can't access my passwords! I also tried to reinstall it.

On iphone it works, but very slow.

 

You can see here

https://www.loom.com/share/10ce4af57db44fe78d3b073c78278820

7 Replies 7

Re: Dropbox Passwords gets stuck

Lusil
Dropboxer
Hi @Francesco S. - let's see what we can do here. 

Do you by any chance have a third party app that could be triggering this behavior, like an antivirus or a security app?

Have a look and let me know what you find, thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Passwords gets stuck

Francesco S.
Explorer | Level 4

Hi @Lusil 

 

No I haven't installed antivirus or other security applications in the last few weeks

Re: Dropbox Passwords gets stuck

Lusil
Dropboxer
Have you by any chance contacted our Support team, who'll be able to have a better look into this for you?

If you have, could you let me know the ticket ID (eg. #1234567)?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Dropbox Passwords gets stuck

Francesco S.
Explorer | Level 4

Hi Lusil, no I haven't

Re: Dropbox Passwords gets stuck

Daphne
Dropboxer
So that we can have a look into this alongside some device specific info with you, please submit a ticket with the Support team @Francesco S.

You can let us know your ticket number (eg. #1234567) so that we can pass along the info you provided from here too - thanks!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox Passwords gets stuck

Francesco S.
Explorer | Level 4

Hi Daphne

 

here it is #12089467 

Re: Dropbox Passwords gets stuck

Daphne
Dropboxer
Thanks for that @Francesco S.!

I've just passed along your comments to the ticket, and a member of the team with be in touch with you as soon as possible.

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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