Dropbox Passwords gets stuck

[Francesco S.]

For a few days I have not been able to open the Dropbox Password application on mac, it remains stopped at startup.

I can't access my passwords! I also tried to reinstall it.

On iphone it works, but very slow.

You can see here

https://www.loom.com/share/10ce4af57db44fe78d3b073c78278820

[Lusil]

Hi @Francesco S. - let's see what we can do here. 

Do you by any chance have a third party app that could be triggering this behavior, like an antivirus or a security app?

Have a look and let me know what you find, thanks!

[Francesco S.]

Hi @Lusil 

No I haven't installed antivirus or other security applications in the last few weeks

[Lusil]

Have you by any chance contacted our Support team, who'll be able to have a better look into this for you?

If you have, could you let me know the ticket ID (eg. #1234567)?

[Francesco S.]

Hi Lusil, no I haven't

[Daphne]

So that we can have a look into this alongside some device specific info with you, please submit a ticket with the Support team @Francesco S.

You can let us know your ticket number (eg. #1234567) so that we can pass along the info you provided from here too - thanks!

[Francesco S.]

Hi Daphne

here it is #12089467 

[Daphne]

Thanks for that @Francesco S.!

I've just passed along your comments to the ticket, and a member of the team with be in touch with you as soon as possible.