Dropbox Plus on Macbook Pro - no Smart Sync option

[CaptF8]

Hi there. I am using Dropbox Plus on a Macbook Pro running Mojave. According to the plan details for Plus I should have the Smart Sync option - but it is not there - if I right click on a file or folder in DB in Finder there is no option for Smart Sync. Please tell me what I am doing wrong.

[Celeste]

Hi @CaptF8, thanks for checking in about this!

As a first step, have a look at your Plan tab in your account settings on the web, to ensure the plan type you are currently on in case your account was downgraded by accident. 

If you are currently on the Plus plan, have a look at the Dropbox desktop app preferences and your General settings to ensure that you have enabled Smart Sync for that device. 

To do this: 

1. Click on the Dropbox logo in your menu bar
2. Click on your avatar/initials
3. Go to 'Preferences'
4. Click on the 'General' tab
5. Click on 'Enable Smart Sync' if it has not been enabled yet.

Let me know if this helps!

[CaptF8]

Also - in online settings, I have Dropbox System Extension enabled

[CaptF8]

Hi - thanks for the reply. I have checked online and I am definatley on the Plus plan.

When I go to the General tab - there is no option to Enable Smart Sync

[Celeste]

Thank you for the quick reply and screenshots, @CaptF8!

It looks like you are running a beta version of our desktop app (v81.3.190). 

Could I ask you to disable the "Early releases" setting from your General settings' Preferences and then reinstall the current stable version of the app? 

Keep me posted, thanks!

[CaptF8]

Hi. Okay - removed it and reinstalled it - still no option to enable Smart Sync

[CaptF8]

[Celeste]

Thanks for the update @CaptF8!

I'd like to look into this a bit deeper with you, so I have reached out to you via email to the email address associated with your Community profile. 

Keep an eye out for my email and reply when you can, and we'll take it from there. 

Thanks in advance!

[CaptF8]

Hi - thanks - I have recieved your email and responded.

[MattFahrner]

I have a similar problem that I also replied about elsewhere. I am Plus but cannot enable Smart Sync even though it shows me the option. Even on reinstall when I select all cloud it goes to local and show Smart Sync as disabled. If I click on "Enable" it does nothing.

Currently eating all my disk, which will force me to disable.

Thanks.