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Dropbox Plus on Macbook Pro - no Smart Sync option

CaptF8 New member | Level 2
New member | Level 2

Hi there. I am using Dropbox Plus on a Macbook Pro running Mojave. According to the plan details for Plus I should have the Smart Sync option - but it is not there - if I right click on a file or folder in DB in Finder there is no option for Smart Sync. Please tell me what I am doing wrong.

11 Replies 11

Re: Dropbox Plus on Macbook Pro - no Smart Sync option

Dropboxer
Dropboxer

Hi @CaptF8, thanks for checking in about this!

As a first step, have a look at your Plan tab in your account settings on the web, to ensure the plan type you are currently on in case your account was downgraded by accident. 

If you are currently on the Plus plan, have a look at the Dropbox desktop app preferences and your General settings to ensure that you have enabled Smart Sync for that device. 

To do this: 

  1. Click on the Dropbox logo in your menu bar
  2. Click on your avatar/initials
  3. Go to 'Preferences'
  4. Click on the 'General' tab
  5. Click on 'Enable Smart Sync' if it has not been enabled yet.

Let me know if this helps!

 


Celeste
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox Plus on Macbook Pro - no Smart Sync option

CaptF8 New member | Level 2
New member | Level 2

Also - in online settings, I have Dropbox System Extension enabled

Re: Dropbox Plus on Macbook Pro - no Smart Sync option

CaptF8 New member | Level 2
New member | Level 2

Hi - thanks for the reply. I have checked online and I am definatley on the Plus plan.

When I go to the General tab - there is no option to Enable Smart Sync

Screenshot 2019-09-16 16.34.17.png

Re: Dropbox Plus on Macbook Pro - no Smart Sync option

Dropboxer
Dropboxer

Thank you for the quick reply and screenshots, @CaptF8!

It looks like you are running a beta version of our desktop app (v81.3.190). 

Could I ask you to disable the "Early releases" setting from your General settings' Preferences and then reinstall the current stable version of the app? 

Keep me posted, thanks!

 


Celeste
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Dropbox Plus on Macbook Pro - no Smart Sync option

CaptF8 New member | Level 2
New member | Level 2

Hi. Okay - removed it and reinstalled it - still no option to enable Smart Sync

 

Screenshot 2019-09-16 16.45.49.png

Re: Dropbox Plus on Macbook Pro - no Smart Sync option

CaptF8 New member | Level 2
New member | Level 2

Screenshot 2019-09-16 16.48.34.png

Screenshot 2019-09-16 16.48.42.png

Re: Dropbox Plus on Macbook Pro - no Smart Sync option

Dropboxer
Dropboxer

Thanks for the update @CaptF8!

I'd like to look into this a bit deeper with you, so I have reached out to you via email to the email address associated with your Community profile. 

Keep an eye out for my email and reply when you can, and we'll take it from there. 

Thanks in advance!

 


Celeste
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Dropbox Plus on Macbook Pro - no Smart Sync option

CaptF8 New member | Level 2
New member | Level 2

Hi - thanks - I have recieved your email and responded.

Re: Dropbox Plus on Macbook Pro - no Smart Sync option

MattFahrner
Helpful | Level 5

I have a similar problem that I also replied about elsewhere. I am Plus but cannot enable Smart Sync even though it shows me the option. Even on reinstall when I select all cloud it goes to local and show Smart Sync as disabled. If I click on "Enable" it does nothing.

Currently eating all my disk, which will force me to disable.

Thanks.

2019-09-17_14-14-39 (1).png

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