Dropbox Quits Unexpectedly When I am Away from Computer

[dimdem]

I recently had to "refresh" Windows on my PC. I have had some quirks since then. One is that Dropbox (112.4.321) gives me the message that it "quit unexpectedly" several times a day. It never happens when I am at the computer; it is only when I have been away for a while. I don't know exactly how long it takes, but it seems to be on the order of an hour. I have completely uninstalled and reinstalled Dropbox, to no avail. The computer is set to slee after three hours, and it is definitely happening in less time than that. I suspect that there is just a setting somewhere that I need to change, but I don't know what. Chrome seems to crash at the same time as Dropbox, so there must be a connection.

[dimdem]

Follow-up: Maybe I was wrong to suggest a connection between my issues with Dropbox and Chrome. Yesterday it seemed like both were crashing together. However, DB just crashed when I was away from my computer for no more than 20 minutes (so it definitely hadn't gone into sleep mode). Chrome didn't crash.

[Walter]

Hey there @dimdem; thanks for joining our Community and sorry for the late response.

If you're still having issues with this, could you try reinstalling the app(s) on your computer and let us know how it goes?

Thanks a bunch!

[dimdem]

As I noted in OP, reinstalling didn't solve the problem. However, it hasn't occurred today, and I'm cautiously optimistic that the issue is resolved. If so, what seems to have done it is reseating my graphics card, of all things. I had recently messed with the card to clean the fan, and I was seeing errors in Event Viewer connected to graphics. I reseated the card yesterday, and so far I haven't had any more Dropbox or Chrome crashes. The connection isn't obvious to me, but even if it's coincidence, as long as the crashes stop I'm happy. If I don't post again then that means that the issue didn't recur.

[dimdem]

Well, that didn't solve it, either. However, I've done a clean install of Windows and surely that will resolve it (he says hopefully). It wasn't a Dropbox problem any more than a Teams or Chrome problem; all three programs were crashing pretty regularly.

[Walter]

Thanks for keeping us in the loop @dimdem.

Let me know if you're still facing issues with this and have a wonderful new year by the way!

[dimdem]

The new install helped for about a month but now the problem is recurring. Here is what I see in the event viewer:

[Walter]

I'm sorry to hear that @dimdem.

Could you perform a clean, advanced re-install and let me know if it helped improve matters? 

[dimdem]

I can try it, but let me ask a question. Alongside the issues that I've been having with Dropbox crashing, I have also had problems with crashes in Explorer.exe. Both happen when I'm away from the computer, but not necessarily at the same time. (I would have to be away longer for explorer to crash, usually.) Last night I disabled my graphics card and just had integrated video. I was away all night and nothing crashed. Is there any history of issues with a video card causing Dropbox to crash?

[Lusil]

Hey @dimdem, we're not aware of such an issue, but give Walter's suggestion a try and let us know how it goes.