cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Dropbox Set Up takes forever to allow signing in

Dropbox Set Up takes forever to allow signing in

Believer
Explorer | Level 3
Go to solution

I installed dropbox on Windows 10 laptop and all went on well. However, when I click the icon to sign in, the "Set Up Dropbox" window keeps spinning forever without bringing the places for signing in. What do I do?

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Of course there is  @Believer  - I just sent you a brief message to your Dropbox associated email address (ticket with ID: 8967782) so we can work on this together.

Take a look at my message and we'll take it from there.

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

View solution in original post

9 Replies 9

Walter
Dropbox Staff
Go to solution

Hey there @Believer  - happy Monday and welcome to our forums!

As you're having connection problems with the Dropbox application, kindly note that this usually means there is an antivirus, firewall, security program, proxy or VPN blocking the Dropbox desktop client - could you check if this is the case?

Alternatively, you could disable those (firewalls, antivirus etc.) temporarily - just for troubleshooting's sake -  and run our offline installer for your Windows device from the page below: 

https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-67-4-83/m-p/329873#M5201

Keep me posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Believer
Explorer | Level 3
Go to solution
Dear @Walter,

Thanks for the prompt reply. I have tried all the above options. I even uninstalled the antivirus I had and installed the offline version the way it is to be done but there is just no change...

Walter
Dropbox Staff
Go to solution

Sorry to hear about this - in this case, you can try a clean, advanced re-install as a next step to try and resolve this.

Let me know how it goes and we'll take it from there @Believer !


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Believer
Explorer | Level 3
Go to solution

@Walter I went through that step before contacting this page...it wasn't helpful either

Believer
Explorer | Level 3
Go to solution

@Walter Is there any further technical support about this? I'm still waiting to hear from you. I badly need help!

Walter
Dropbox Staff
Go to solution

Of course there is  @Believer  - I just sent you a brief message to your Dropbox associated email address (ticket with ID: 8967782) so we can work on this together.

Take a look at my message and we'll take it from there.

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Believer
Explorer | Level 3
Go to solution

Dear @Walter ,

I have seen the mail and replied to it. Thanks

Lusil
Dropbox Staff
Go to solution
Hi there @Believer, I wanted to follow up here and see if you were able to resolve this in the end. If so, could you please let us know how?
 
However, if you’re still experiencing some trouble with it or if you have any further queries, just give us a shout. Thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Believer
Explorer | Level 3
Go to solution
Dear Lusil,

Thanks for asking. The issue was solved. Thanks
Need more support?