cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Whether you are transferring a single drive, a team or an entire organization, Movebot's cloud migration tool has been built to make your Dropbox migration simple - learn all about it here.

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox Set Up takes forever to allow signing in

Dropbox Set Up takes forever to allow signing in

Believer
Explorer | Level 3

I installed dropbox on Windows 10 laptop and all went on well. However, when I click the icon to sign in, the "Set Up Dropbox" window keeps spinning forever without bringing the places for signing in. What do I do?

1 Accepted Solution

Accepted Solutions

Re: Dropbox Set Up takes forever to allow signing in

Walter
Dropboxer

Of course there is  @Believer  - I just sent you a brief message to your Dropbox associated email address (ticket with ID: 8967782) so we can work on this together.

Take a look at my message and we'll take it from there.

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

9 Replies 9

Re: Dropbox Set Up takes forever to allow signing in

Walter
Dropboxer

Hey there @Believer  - happy Monday and welcome to our forums!

As you're having connection problems with the Dropbox application, kindly note that this usually means there is an antivirus, firewall, security program, proxy or VPN blocking the Dropbox desktop client - could you check if this is the case?

Alternatively, you could disable those (firewalls, antivirus etc.) temporarily - just for troubleshooting's sake -  and run our offline installer for your Windows device from the page below: 

https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-67-4-83/m-p/329873#M5201

Keep me posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox Set Up takes forever to allow signing in

Believer
Explorer | Level 3
Dear @Walter,

Thanks for the prompt reply. I have tried all the above options. I even uninstalled the antivirus I had and installed the offline version the way it is to be done but there is just no change...

Re: Dropbox Set Up takes forever to allow signing in

Walter
Dropboxer

Sorry to hear about this - in this case, you can try a clean, advanced re-install as a next step to try and resolve this.

Let me know how it goes and we'll take it from there @Believer !


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox Set Up takes forever to allow signing in

Believer
Explorer | Level 3

@Walter I went through that step before contacting this page...it wasn't helpful either

Re: Dropbox Set Up takes forever to allow signing in

Believer
Explorer | Level 3

@Walter Is there any further technical support about this? I'm still waiting to hear from you. I badly need help!

Re: Dropbox Set Up takes forever to allow signing in

Walter
Dropboxer

Of course there is  @Believer  - I just sent you a brief message to your Dropbox associated email address (ticket with ID: 8967782) so we can work on this together.

Take a look at my message and we'll take it from there.

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox Set Up takes forever to allow signing in

Believer
Explorer | Level 3

Dear @Walter ,

I have seen the mail and replied to it. Thanks

Re: Dropbox Set Up takes forever to allow signing in

Lusil
Dropboxer
Hi there @Believer, I wanted to follow up here and see if you were able to resolve this in the end. If so, could you please let us know how?
 
However, if you’re still experiencing some trouble with it or if you have any further queries, just give us a shout. Thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox Set Up takes forever to allow signing in

Believer
Explorer | Level 3
Dear Lusil,

Thanks for asking. The issue was solved. Thanks
Who's talking

Top contributors to this post

  • User avatar
    Believer Explorer | Level 3
  • User avatar
    Lusil Dropboxer
  • User avatar
    Walter Dropboxer
What do Dropbox user levels mean?
Need more support?