Dropbox Set Up takes forever to allow signing in

[Believer]

I installed dropbox on Windows 10 laptop and all went on well. However, when I click the icon to sign in, the "Set Up Dropbox" window keeps spinning forever without bringing the places for signing in. What do I do?

[Walter]

Hey there @Believer  - happy Monday and welcome to our forums!

As you're having connection problems with the Dropbox application, kindly note that this usually means there is an antivirus, firewall, security program, proxy or VPN blocking the Dropbox desktop client - could you check if this is the case?

Alternatively, you could disable those (firewalls, antivirus etc.) temporarily - just for troubleshooting's sake -  and run our offline installer for your Windows device from the page below: 

https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-67-4-83/m-p/329873#M5201

Keep me posted!

[Believer]

Dear @Walter,

Thanks for the prompt reply. I have tried all the above options. I even uninstalled the antivirus I had and installed the offline version the way it is to be done but there is just no change...

[Walter]

Sorry to hear about this - in this case, you can try a clean, advanced re-install as a next step to try and resolve this.

Let me know how it goes and we'll take it from there @Believer !

[Believer]

@Walter I went through that step before contacting this page...it wasn't helpful either

[Believer]

@Walter Is there any further technical support about this? I'm still waiting to hear from you. I badly need help!

[Walter · Accepted solution]

Of course there is  @Believer  - I just sent you a brief message to your Dropbox associated email address (ticket with ID: 8967782) so we can work on this together.

Take a look at my message and we'll take it from there.

Thanks!

[Believer]

Dear @Walter ,

I have seen the mail and replied to it. Thanks

[Lusil]

Hi there @Believer, I wanted to follow up here and see if you were able to resolve this in the end. If so, could you please let us know how?

However, if you’re still experiencing some trouble with it or if you have any further queries, just give us a shout. Thanks!

[Believer]

Dear Lusil,

Thanks for asking. The issue was solved. Thanks