We have exactly the same problem and this is not the first time this happens. Almost every 6 months, we need to desynch and resynch folder per folder. Dropbox assistance is just useless. We have dropbox business and 10 To bytes of storage. A bit more than 2millions of files that we want to keep...
Instead of having problems of perfromances, it just does not work and crashes constantly. We are wasting our time and it takes more than week to fix everything... We are really considering stopping with DROPBOX because the problem is the memory usage. On two of our computers, Dropbox started to crash constantly wednesday night at the same time. Of course, Dropbox is to blame... They did something. When looking at the task manager of windows, the RAM usage is just building up non stop, until it reaches 3Gb and then crashes. Dropbox is still running under 32bit which can explain the problem. They should be ashamed of selling such a crap and not mentioning clearly the issue... Bad for them, we will go and see the competition, the only action we can take after such ineficiency. Good luck with this!!!! Me, I gave up....
This is the solution? To quit using Dropbox??? I would like Dropbox to come up with an actual solution. This is significantly affecting our business.
My recent ANGRY email to Dropbox ...
STOP INSTALLING DROPBOX UPDATES WITHOUT ADVISING YOUR CLIENT.
THIS WILL ENABLE US TO BACKUP OUR SYSTEMS BEFORE YOU INSTALL YOUR LATEST FLAWED UPDATE (as you call it a ...TECHNICAL DIFFICULTY).
I HAVE NOW SUFFERED THROUGH EIGHT ( DIFFERENT COMPUTER AFFECTED BY YOUR DEBACLES ... FORTUNATELY I HAD SYSTEM BACKUPS (BEFORE INSTALLING WINDOWS UPDATES) THAT I COULD RESTORE TO RESOLVE YOUR RUNAWAY MEMORY CONSUMPTION ISSUES. IN ALL CASES I OBSERVED (TASK MANAGER) YOUR SOFTWARE CONSUME AVAILABLE MEMORY ...
No help whatsoever from DROPBOX so I informed them to cancel my automatic renewal ... they did that immediately I guess because they have no answers ... this is heir thanks after nearly 7 years of my business.
I am having this issue now for over a month! since 5/5/20, i am emailing with Noah from Dropbox Support team and not getting anywhere, Noah is replying only once a day, i have been following all givin steps and the problem still exists, now i am advised to do the first step i have giving on the first day again, i am going in a circle and not getting anywhere with the supper for OVER A MONTH, tring my luck here on the forum, Any help? Thanks.
A tech replying once a day sounds like a dream. I am getting a response once every 3 or 4 days. I would be willing to try the syncing one folder at a time. Can anyone tell me how to do that. I cant seem to find an option to sync manually.
After having this issue since 5/5/20 and emailling back and forth with Noah from Dropbox Support till 7/22/20 when Maddison from Dropbox Support toke over the case and i followed all givin steps and the problem was still existing my only option after 4 MONTHS was to reinstall windows and this worked for me. its a waste of time to wait for the issue to be solved by Dropbox, just ask your IT department to reinstall windows.
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