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Dropbox Update constantly asking for hard disk permission every 30-60 minutes in windows 10

Dropbox Update constantly asking for hard disk permission every 30-60 minutes in windows 10

daedalus
Helpful | Level 6

This is not really an error message, but I couldn't think of a better category for this issue.

 

Within the last few days, dropbox has been acting strangely. I have been getting permission pop-ups every 30-60 minutes from "Dropbox Update" asking for permission to access files on my hard disk. Regardless of clicking yes or no, it still continues to pop up. I have not changed anything between the time that it did work and now, as far as folder locations, so file permissions should not be a problem as they DID work and have access in the past.

 

There are no presentable error messages, and floating the mouse pointer over the dropbox tray icon displays: "Version 14.4.19 - Up to date", so I'm confused as to why the updater is constantly asking for access permissions, let alone so frequently.

 

Any ideas?

1 Accepted Solution

Accepted Solutions

Re: Dropbox Update constantly asking for hard disk permission every 30-60 minutes in windows 10

marc64
Helpful | Level 5

Happy to note that full unsinstall of my previous version (102.4.431) and install of today's latest (103.4.383) did the trick!

 

View solution in original post

8 Replies 8

Re: Dropbox Update constantly asking for hard disk permission every 30-60 minutes in windows 10

daedalus
Helpful | Level 6
Is there anyone who can help me with this issue?

Re: Dropbox Update constantly asking for hard disk permission every 30-60 minutes in windows 10

Rich
Super User II

Sounds like the Dropbox client is trying to update itself but failing, then continuing to try again repeatedly. Something must be preventing the update from succeeding. The "Up to date" message isn't referring to your client version, but the sync status of your files. The latest releases are 15.4.22 for stable and 16.3.27 for beta.

 

Try a manual update instead, by installing the latest version of Dropbox.

Re: Dropbox Update constantly asking for hard disk permission every 30-60 minutes in windows 10

daedalus
Helpful | Level 6

@Rich You're right. Upon downloading the installer and attempting an update, I now receive the error message "Dropbox Update installation failed with error 0x80004002". This happens for both the online and offline installers. Deactivating my antivirus does nothing to help the situation. I'm at a loss as to what to do.

Re: Dropbox Update constantly asking for hard disk permission every 30-60 minutes in windows 10

Rich
Super User II
That's a Windows error code. Google it and you'll likely get a lot of hits.

Re: Dropbox Update constantly asking for hard disk permission every 30-60 minutes in windows 10

LawrenceLau
New member | Level 2

Same here.

Attempts to update dropbox online or offline resulted in the Windows error 0x80004002.

Uninstalled Dropbox, restarted Windows, re-installed Dropbox from scratch. Restart windows. Seems OK so far. Best of luck.

Re: Dropbox Update constantly asking for hard disk permission every 30-60 minutes in windows 10

marc64
Helpful | Level 5

This error 0x8000 issue is now happening on the lasted Win 10.  😞

 

 Error.png  

Re: Dropbox Update constantly asking for hard disk permission every 30-60 minutes in windows 10

marc64
Helpful | Level 5

Happy to note that full unsinstall of my previous version (102.4.431) and install of today's latest (103.4.383) did the trick!

 

View solution in original post

Re: Dropbox Update constantly asking for hard disk permission every 30-60 minutes in windows 10

mickbatti
New member | Level 2

upon uninstalling and re-installing, do you have issues with syncing local files and folders? I don't want to jeopardize my data

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Top contributors to this post

  • User avatar
    mickbatti New member | Level 2
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    marc64 Helpful | Level 5
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    LawrenceLau New member | Level 2
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    Rich Super User II
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