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Dropbox Vault empty when opening

Dropbox Vault empty when opening

marknorgate
Explorer | Level 3

I have a problem with my Vault. I've been trying to use it on and off for months now, but it is extremely temperamental. 

 

The problem I currently have is that the Vault appears to be empty when I open in locally on my mac (macOS Big Sur 11.6). I have definitely copied stuff into the Vault, and that content is in fact in the Vault on my mobile, so at least it's not completely lost!

 

The advice I have received from Dropbox Support — which does not work — is:

 

  1. Kill all Dropbox processes in Activity Monitor
  2. Restart Dropbox from the Applications folder
  3. Force restart Finder using Force Quit

Anybody else experienced this and solved it?

 

Mark

5 Replies 5

Re: Dropbox Vault empty when opening

Jay
Dropboxer
Hi @marknorgate, thanks for posting on the Community!

Just to clarify, when opening the Vault on your desktop , are you entering the 6 digit code to view the Vault?

Do you have any other programs on your device which could be preventing the folder from syncing, such as antivirus or security software?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Vault empty when opening

marknorgate
Explorer | Level 3

Ok, I fully uninstalled Dropbox on my computer and emptied it online. I tried resetting up the Vault, and it worked for some time until I added some particular files. I am now trying to delete the Vault and set it up again, but the webapp is not letting me delete the Vault, see the attached image.

 

Yes I am running McAfee anti-virus.

 

Screenshot 2021-10-04 at 07.45.20.png

Re: Dropbox Vault empty when opening

Jay
Dropboxer
Could you try switching browsers to see if this helps? 

Otherwise, you can try using incognito/private browsing mode without any extensions running.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Vault empty when opening

marknorgate
Explorer | Level 3
I’ve tried all that. Cleared all cookies, used both Safari and Chrome in normal and private modes.

Re: Dropbox Vault empty when opening

Jay
Dropboxer
If that's the case, I'd recommend continuing with the support team for them to investigate this in further detail.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Still stuck? Ask me a question!
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    Jay Dropboxer
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    marknorgate Explorer | Level 3
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