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Dropbox Win10 App Not Loading

Dropbox Win10 App Not Loading

SkycladFox
Explorer | Level 4

The Dropbox app is not starting with the computer, and when I double-click the icon in the Start menu nothing seems to happen.  Checking with Task Manager, three processes do open, only to then close one after the other.  Have tried uninstalling, but it fails.  Restarting the computer has made no difference, and it is still listed in Startup Apps, and checked as 'on'.

 

It did occur to me my security software, Avast, might be interfering, not least since I had very similar issues with OpenOffice a short while ago that proved to be caused by the increasingly overzealous Avast blocking it.  Even after turning off the latter, though, Dropbox still won't load.  All suggestions greatly appreciated.

1 Accepted Solution

Accepted Solutions

Re: Dropbox Win10 App Not Loading

Hannah
Dropboxer
I see, thanks for the update!

Can you try reinstalling the application (without uninstalling), to see if that helps?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

15 Replies 15

Re: Dropbox Win10 App Not Loading

Hannah
Dropboxer
Hey @SkycladFox, welcome to our Community!

Can you please check the sync status of the Dropbox application, by hovering your mouse over the Dropbox icon in your system tray?

Keep me posted!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox Win10 App Not Loading

SkycladFox
Explorer | Level 4

Neglected to mention: the icon doesn't appear in the system tray.

Re: Dropbox Win10 App Not Loading

Hannah
Dropboxer
I see, thanks for the update!

Can you try reinstalling the application (without uninstalling), to see if that helps?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox Win10 App Not Loading

SkycladFox
Explorer | Level 4

App now working again!  Hopefully it stays that way.

 

Thanks for your help. 😄

Re: Dropbox Win10 App Not Loading

Hannah
Dropboxer
Perfect! Happy to help.

If you need anything else, make sure to give us a shout and have a great week ahead!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox Win10 App Not Loading

Daff
Explorer | Level 3

I am having the same issues as described here. Tried to install again without uninstalling but still end up with the same result.

I'm using Windows 11.

Any other options i should try?

Re: Dropbox Win10 App Not Loading

Walter
Dropboxer
Hey @Daff - sorry to hear you're having issues with this.

Since a simple reinstall didn't help improve matters, you could try an advanced reinstall.

Just make sure that you don't have more than 3 devices connected to your account if you're on the Basic plan, as there's a device limit

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Dropbox Win10 App Not Loading

Daff
Explorer | Level 3

Hi Walter,

Thanks for the advanced reinstall instructions. Unfortunately after following it i still have the same issues. 

 

Task manager is showing the following.

 

Daff_0-1641975868654.png

 

I currently only have 1 device shown in the devices list under security.

 

 

Cheers

Daff

 

Re: Dropbox Win10 App Not Loading

Megan
Dropboxer
Hi @Daff, I hope you're doing well!

As a first step, could you please check if, by any chance, the app is being hindered or blocked by a third-party app, like a security app?

Could you also temporarily disable your antivirus and make sure that you've configured your firewall to work with Dropbox? 

Let me know how it goes!

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Jay Dropboxer
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    Daff Explorer | Level 3
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    Walter Dropboxer
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