Dropbox Win10 App Not Loading

[SkycladFox]

The Dropbox app is not starting with the computer, and when I double-click the icon in the Start menu nothing seems to happen.  Checking with Task Manager, three processes do open, only to then close one after the other.  Have tried uninstalling, but it fails.  Restarting the computer has made no difference, and it is still listed in Startup Apps, and checked as 'on'.

It did occur to me my security software, Avast, might be interfering, not least since I had very similar issues with OpenOffice a short while ago that proved to be caused by the increasingly overzealous Avast blocking it.  Even after turning off the latter, though, Dropbox still won't load.  All suggestions greatly appreciated.

[Daff]

Hi @Megan ,

I disabled both the anti-virus and firewall at the same time and tried to run Dropbox. Still having the same issue.

Cheers

Daff

[Walter]

Hey @Daff, sorry to jump in, but could you check if the app's icon is shown in the overflow menu if you can't find it in your taskbar corner?

 

[Daff]

Hi @Walter ,

No sign of app icon in overflow menu.

Task manager is showing back ground processes working for dropbox.

[Walter]

Thanks for clearing this up for me @Daff - much appreciated.

If it's not too much trouble, could you create a new OS profile on your computer and try to install the desktop app there?

[Daff]

@Walter  I created a new user and was able to run the Dropbox app with no issues.

[Jay]

Hi @Daff, it seems like there might be an issue with your Windows profile, since it's working on another user account.

As to what this is, it wouldn't be possible to say. I'd recommend quitting all open programs and then try the advanced reiinstallation steps again.