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Re: Dropbox Won't Start

Dropbox Won't Start

rjahfilms
Explorer | Level 4

I recently got a new phone and must have removed some devices from the permissions tab. Thinking one of the devices was my home computer, I left it only to realize it was my old defunct laptop. Any time I go to start Dropbox, I'm met with a pop up that reads "Couldn't Start Dropbox. This is usually because of a permissions error. Storing your home folder on a network share can also cause an error...." With a link to a strew of code and to contact support. As this is a basic account, there's no direct help from Dropbox so, does anyone have a solve for this? I did try to pair it again via connect to no avail. Would I just need to start new account? 

1 Accepted Solution

Accepted Solutions

Re: Dropbox Won't Start

Jay
Dropboxer
Hi @rjahfilms, thanks for posting on the Community!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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View solution in original post

5 Replies 5

Re: Dropbox Won't Start

Rich
Super User II

@rjahfilms wrote:

With a link to a strew of code and to contact support.


That code will be the log detailing the problem. Post it here and someone may be able to help.

Re: Dropbox Won't Start

rjahfilms
Explorer | Level 4

No problem, here's the log: 

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 132.4.3800
bn.constants.WINDOWS_SHELL_EXT_VERSION: 49
bn.is_frozen: True
machine_id: 8adddb62-3b28-5b8c-a8b6-a0cc0268c602
pid: 1857
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='rjahfilms', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Ryan Henderson', pw_dir='/Users/rjahfilms', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='rjahfilms', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Ryan Henderson', pw_dir='/Users/rjahfilms', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/rjahfilms'
appdata: '/Users/rjahfilms/.dropbox/instance1'
real_path='/Users/rjahfilms/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/rjahfilms/Dropbox'
real_path='/Users/rjahfilms/Dropbox'
mode=0o40755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/k0/nfrskbtd7dn1yz4cmr6gfxfr0000gn/T'
real_path='/private/var/folders/k0/nfrskbtd7dn1yz4cmr6gfxfr0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/authentication/register_host_helper.pyc", line 478, in _try_register_host
File "dropbox/client/authentication/register_host_helper.pyc", line 944, in handle_changed_host_secret
File "dropbox/sync_root/helpers.pyc", line 358, in destroy_root_from_config
AssertionError

Re: Dropbox Won't Start

Jay
Dropboxer
Hi @rjahfilms, thanks for posting on the Community!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Dropbox Won't Start

rjahfilms
Explorer | Level 4

WORKED! 

 

Thanks Jay, really appreciate it!

Re: Dropbox Won't Start

Jay
Dropboxer
No worries, glad to have helped out! If you need any further assistance in future, please let me know.

Enjoy your week!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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