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Re: Dropbox add-in has vanished in Outlook 365

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Dropbox add-in has vanished in Outlook 365

Helpful | Level 6

I have Microsoft Office 365 and the Dropbox desktop app installed.

I used to have the Dropbox for Outlook add-in available in Outlook 365 even though the Dropbox for Outlook appsource page specifically lists Outlook on the Web, Outlook 2013+, Outlook 2016+ and Outlook 2016 for Mac (not Outlook 365) as supported versions.

I have no idea why it was working with my supposed unsupported version, but it was working until I decided to reset the ribbon layout in Outlook. After that, the Dropbox add-in disappeared from the ribbon and also vanished from the list of "all commands" in the "customise ribbon" options (it was there previousely).

Does anyone know what the situation is with this add-in, or even better, how I can restore it to its previous working order?

I've already tried uninstalling and reinstalling both Office 365 and Dropbox. 

1 Accepted Solution

Accepted Solutions
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Re: Dropbox add-in has vanished in Outlook 365

Helpful | Level 6

I think I solved it.

I removed my Outlook email accounts from the Outlook app and Windows account settings.

I then added it back in Outlook, this time choosing Outlook.com as the account type (previousely I chose Exchange).

Now the Dropbox add-in is loading every time without fail. And as a bonus, the OneNote add-in is loading as well (I completely forgot I had it installed).

View solution in original post

9 Replies 9
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Re: Dropbox add-in has vanished in Outlook 365

Dropboxer
Hey there @outwardspiral
 
Currently, as you mention as well, the Dropbox for Outlook add-in is compatible with:
  • Outlook on web
  • outlook.com
  • Outlook desktop application version 2013 (Windows 10 and up) and 2016 (Windows 10 and up and Mac)
Nonetheless, out of curiousity, could you please let me know if you’ve tried rebooting your computer? Maybe that will do the trick. 
 
Let me know what you find!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox add-in has vanished in Outlook 365

Helpful | Level 6

Rebooting doesn't fix it. Cheers.

Re: Dropbox add-in has vanished in Outlook 365

Helpful | Level 6

Woah... hang on!

I just went back to my outlook app right after replying about rebooting not helping, and I found the add-in has returned.

So now it's working again, contradictory to Outlook 365 being "not supported".

I'm definitely not going to reset the ribbon again, and hope that it just keeps working.

Cheers.

Gaz

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Re: Dropbox add-in has vanished in Outlook 365

Helpful | Level 6

Noooo!

After relaunching Outlook, the add-in has vanished again!

Bummer.

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Re: Dropbox add-in has vanished in Outlook 365

Dropboxer
Thanks for keeping me in the loop, @outwardspiral
 
Since Dropbox doesn’t currently support Outlook 365 to be compatible, I’d recommend contacting them for more info on the matter. 
 
I understand that this isn’t the ideal reply you were expecting, but I do hope it helps to some extent. 
 
In any case, let me know what you find! 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Dropbox add-in has vanished in Outlook 365

Helpful | Level 6

I think I solved it.

I removed my Outlook email accounts from the Outlook app and Windows account settings.

I then added it back in Outlook, this time choosing Outlook.com as the account type (previousely I chose Exchange).

Now the Dropbox add-in is loading every time without fail. And as a bonus, the OneNote add-in is loading as well (I completely forgot I had it installed).

View solution in original post

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Re: Dropbox add-in has vanished in Outlook 365

Dropboxer
Thanks for keeping me in the loop and for letting me know exactly what did the trick for you. Awesome troubleshooting, @outwardspiral
 
If you have any other questions in the future, don’t hesitate to give us a shout and we’ll make sure to get back to you as soon as possible. In the meantime, have a wonderful day ahead!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Dropbox add-in has vanished in Outlook 365

New member | Level 2

Any other options.   Im not removing all my emails accounts and starting over.  

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Re: Dropbox add-in has vanished in Outlook 365

Dropboxer

Hi @Goopguy, thanks for posting!

Currently, the only way to make the Outlook add-in work is by following the previous steps from @outwardspiral earlier.

We do appreciate the feedback about the requirements for the add-in!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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