I just downloaded the drop box app for Mac desktop. It downloaded fine but I cannot open the app from either the dock or through Applications. Furthermore in the top menu bar the dropbox icon keeps flashing every few mins. When I try to uninstall the app through Applications it says it cannot be uninstalled as it is currently open?!
Hi, I have what seems to be the same problem. My mac desktop Dropbox app won't start properly. It starts to start, then blinks out. Then starts to start again. Stops. Seems bad. I can quit all Dropbox app-related activity only in Activity Monitor (although I have to be quick about zapping the processes because they blink on and off - kind of weird. If I zap them a few times they stop re-starting, it seems.) Anyway, I tried re-downloading and re-installing the app. But that didn't seem to work. Same blinking, fail-to-start misbehavior. Should my next step be to uninstall? And, if so, there is no need to uninstall all my gigs and gigs of files, right? Or do I have to uninstall everything - all the files - and then redownload them from Dropbox? I obviously just want to make sure I don't lose anything.
- John Holbo
Hi @John H.139, thanks for checking in with us here.
Initially, awesome work on the initial troubleshooting!
From here, could you check if you have a third party app, like a security app, that could be hindering or blocking the desktop app from running?
For this reason, could you try temporarily disabling your antivirus and configuring your firewall to work with Dropbox? Maybe that will do the trick.
Let me know what you find!
Nope, nothing like that running. Everything was fine until today when it stopped working. Yesterday we had a power outage and the computer shut down improperly. That's the only recent event of note that might have induced it. I take it I need to do an uninstall/re-install. I just want to use best-practices with that. I know all my files won't go poof if I just uninstall. But I want to be sure that everything is fine after reinstall.
I just went ahead and deleted the app, and all the Dropbox associated library files. And reinstalled and signed in again and it seems to be working fine. It's still syncing - checking my desktop files match the cloud - so I won't know if it's happy for hours, but, fingers-crossed, seems to have gone without a hitch.
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