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Dropbox app can't launch or be reinstalled

Dropbox app can't launch or be reinstalled

Katrinevilladsen
Explorer | Level 3
Go to solution

Hello community

 

After a number of years as a steady Dropbox user I suddenly out of the blue had this weird issue: the Dropbox icon was missing from the top menu bar. I tried launching from the App folder in stead. Nothing happened. DB was ticked off in Full Disk Access and Accessibility. I have made an advanced reinstall. Restartet my computer a few times while going through these steps. I downloaded the app anew but now the dropboxinstaller.dmg won't open either.

I use Dropbox all the time so this is getting critical. Can anyone help? 


Macbook Pro 16" 2019

OS Monterey

2,6 GHz 6-Core Intel Core i7

16 GB 2667 MHz DDR4

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Hey @Katrinevilladsen, thanks for bringing this to our attention.

 

It's strange that the Dropbox app is still not working after an advanced reinstall. 

 

Had anything changed on your OS when this issue appeared?

 

And are you able to install the application from this link?

 

Keep me posted and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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17 Replies 17

Hannah
Dropbox Staff
Go to solution

Hey @Katrinevilladsen, thanks for bringing this to our attention.

 

It's strange that the Dropbox app is still not working after an advanced reinstall. 

 

Had anything changed on your OS when this issue appeared?

 

And are you able to install the application from this link?

 

Keep me posted and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Katrinevilladsen
Explorer | Level 3
Go to solution

Dear Hannah
Thank you for your quick response. It helped! The new download file worked. 

Br Katrine

Hannah
Dropbox Staff
Go to solution

That's great to hear, Katrine! 🙂

 

If you come across any other issues, make sure to give us a shout.

 

Have a great day!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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pashajang302
Explorer | Level 3
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I am using Windows 10 machine. Dropbox was working all this time. All of a sudden it is stop working. I don't see the dropbox icon on taskbar and when I tried to open the app from the start menu  programs still doesn't open, I have tried to reinstall the dropbox app but still can't launch it . Any help would be appreciated. 

Megan
Dropbox Staff
Go to solution

Hey @pashajang302, let's see what we can do about this! 

 

Have you maybe tried rebooting your device? If not, can you give it a go and then uninstall from scratch and re-install the app using our offline installer

 

Let me know the results!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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pashajang302
Explorer | Level 3
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I did reboot the PC after uninstalling the dropbox. I will try to install the offline installer  for Dropbox and let you know by tomorrow . 

 

 

Thanks Megan.

pashajang302
Explorer | Level 3
Go to solution

I have tried uninstalling the dropbox software and rebooting then running the offline installer you provided but still the same issue. I am unable to launch the dropbox and it doesn't show on taskbar . Please advise.Thanks!

Nancy
Dropbox Staff
Go to solution

Hey @pashajang302, and sorry for jumping in. 

 

Do you happen to have any antivirus/firewall on your device that could be interfering with the Dropbox app? 

 

If that’s not the case, can you also try to perform an advanced reinstall and let me know if the same issue persists?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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pashajang302
Explorer | Level 3
Go to solution

I have Windows defender on my machine. Just to clarify I am able to install Dropbox without any issue but unable to Launch it so I can put my credential to sign in, It was working before on this machine. I am not sure what has been changed now. 

 

Thanks, 

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