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Dropbox app cant connect without setting proxy

Dropbox app cant connect without setting proxy

Explorer | Level 4

Hi, i'm using dropbox in work with windows 10 and have a strange problem.
Dropbox desktop can't connect without setting proxy settings while other apps can and dropbox website can be accessed with web browser. not only i've reinstalled dropbox but also reinstalled whole windows but still no luck.
for some reasons i cant keep the proxy settings.

do you have any suggestions ?

 

ps:couldnt set label anything other than Dropbox Spaces thats why it's set to that.

3 Replies 3

Re: Dropbox app cant connect without setting proxy

Dropboxer

Hi @Pooya72, thanks for posting on the Community!

 

I'm sorry to hear about this matter. Could you confirm that with a proxy, you're able to access your Dropbox account via the Dropbox desktop application? 

 

If so, then it's possible that your ISP is blocking connections to Dropbox, or there is some security software on your machine which is preventing the connection to the site.

 

Have you tried contacting your ISP to see if they're experiencing any issues on their end? Let me know what you find out.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox app cant connect without setting proxy

Explorer | Level 4

Thanks Jay for your reply.
The connection is fine when setting proxy settings and proxy settings are provided by the isp.

it also cant be because of isp blocking because

1) isp provides the proxy that makes dropbox work.

2) dropbox website works just fine.

3) other computers in network work just fine even though this problem occured in my computer after reinstalling windows so it's possible to occure in other computers if they reinstall their OSes too.

Re: Dropbox app cant connect without setting proxy

Dropboxer

If it isn't the ISP, and a proxy does work, then there is a possibility that a VPN, firewall, security software, or even router issues that could be restricting traffic to the following Dropbox domains.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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